Operations Analyst – Hours Banking & Eligibility

Capital Rx

full-time

Posted on: 8/20/2025

Location: 🇺🇸 United States

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💰 $70,000 - $90,000 per year

Mid-LevelSenior

Cloud

About the role

Provide high-quality administrative and communications support
Prepare reports, memos, and various internal & external deliverables
Support accounting / finance with management of regular payables and receivables, employee expenses, etc.
Maintain an organized filing system for all paper and electronic documents
Serving as a point of coordination for Hours Banking and Eligibility identification and issue resolution with internal teams and external integration partners
Identify and triage Hours Banking and Eligibility issues and support the resolution of all errors
Proactively monitoring system status to quickly identify potential abnormalities that might impact quality and accuracy
Ensuring that all issues and errors are resolved using designated operating standards and within defined service levels
Assist with the validation of operational integrity through regular audits and reconciliation processes
Participate in projects that impacts including vendor changes, client migrations, and client add-on requests
Support ongoing management of Company policies and procedures
Support general business needs, as required
Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Bachelor’s degree
3+ years of experience in an equivalent role
Experience using Quickbooks Online preferred, but not required
Experience in Union operations preferred, but not required
Strong organizational skills and a very keen eye for detail and accuracy
An ability to adapt and learn quickly
Experience working in high-growth, startup environments preferred
A positive and upbeat attitude, and excellent interpersonal communication skills
A commitment to delivering a high level of customer service, both internally and externally
Flexibility to respond to a range of different work situations
Ability to analyze complex business problems to discover and resolve root causes
An ability to work under pressure and juggle multiple priorities at any given time
An ability to work well independently and be an effective collaborator within and across teams
Ability to travel as needed (approximately up to 10%)
Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.