Capital One

Principal Process Manager

Capital One

full-time

Posted on:

Location Type: Office

Location: Illinois, Louisiana, Texas, Virginia • 🇺🇸 United States

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Salary

💰 $93,400 - $127,800 per year

Job Level

Lead

About the role

  • As a Principal Associate in Capital One’s Anti-Money Laundering (AML) Program you'll be challenged and inspired by working with business partners and stakeholders to support investigators through change. This role will focus on the human-side of change within the FIU and will lead the organization through impactful changes utilizing strategies and tools that offer lasting results while minimizing disruptions to overall operations. You will provide governance and oversight with efficient tracking of high impact FIU initiatives; driving accountability and on time delivery with a focus on people-centered continuous improvements and culture building activities.
  • Responsibilities:
  • Support issue tracking, solutioning and communication strategy
  • Support key FIU projects and initiatives impacting investigation outcomes
  • Develop tools and strategies to assess and facilitate the integration of changes across all impacted FIU business units, investigator platforms, tools and processes
  • Support coordinated change activities across multiple teams and functions to ensure alignment and successful delivery through communication, training and operationalization
  • Analyze anticipated change, our ability to manage change well, and communicate such to leadership
  • Utilize active listening techniques across all levels to identify potential impacts, concerns and gaps to ensure all are appropriately documented, discussed and considered
  • Participate in a team culture that is adaptive, inclusive and customer focused
  • Coordinate with AML Program stakeholders and support functions to ensure program integration and successful delivery
  • Help support and maintain a communication strategy within the FIU which informs and inspires

Requirements

  • High School diploma, GED or equivalent certification
  • At least 3 years of Anti-Money Laundering (AML) Compliance or Risk Management experience
  • At least 1 year of experience in Project or Process Management
  • At least 2 years of experience supporting, partnering and interacting with internal business clients
  • Bachelors Degree (preferred)
  • 5+ years of Risk Management experience (preferred)
  • 2+ years of project or process management experience (preferred)
  • PROSCi Change Management Certification, Certified Regulatory Compliance Manager (CRCM) Certification, Association of Certified Anti-Money Laundering Specialist (ACAMS) certification, or Certified Risk Professional or its equivalent (preferred)
Benefits
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Anti-Money Laundering (AML) ComplianceRisk ManagementProject ManagementProcess ManagementChange ManagementIssue TrackingSolutioningCommunication StrategyIntegration of ChangesContinuous Improvement
Soft skills
Active ListeningCollaborationAdaptabilityInclusivityCustomer FocusGovernanceOversightAccountabilityCulture BuildingTraining
Certifications
PROSCi Change Management CertificationCertified Regulatory Compliance Manager (CRCM)Association of Certified Anti-Money Laundering Specialist (ACAMS)Certified Risk Professional
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