Principal Operations Coordinator – Wire Authentication
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • New York • Virginia • United States
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Salary
💰 $56,800 - $64,800 per year
Job Level
About the role
- Completes daily inbound and outbound phone calls to our customers
- Executes the review and approval of wire payment requests on behalf of the Enterprise
- Researches and resolves a wide variety of issues and queries using independent judgment
- Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements
- Works with management to identify process improvements
- Investigates and resolves customer issues with little or no assistance
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in banking or in the financial industry
- At least 3 years of customer service or contact center experience
- At least 1 year of experience using Microsoft Office or Google Suite
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
wire payment processingissue resolutioncustomer service
Soft Skills
independent judgmentprocess improvementefficiencyproblem-solving
Certifications
High School DiplomaGED