Capital One

Director, Research and User Intelligence – Premium and Travel

Capital One

full-time

Posted on:

Location Type: Office

Location: McLean • New York • Virginia • United States

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Salary

💰 $230,400 - $263,000 per year

Job Level

Lead

About the role

  • Build cumulative user intelligence: Generate, curate, feed, and maintain user intelligence to inform product and experience strategy
  • Create and maintain research and testing agents: Configure agents to extract insights from existing intelligence, conduct interviews, and conduct testing of concepts, experience prototypes, and live experiences
  • Build and maintain continuous discovery program: Make real and synthetic users available to product teams for discovery purposes.
  • Enable Experience Measurement: Partner with CX teams and designers to establish domain-specific experience metrics, ensure instrumentation, develop dashboards, and conduct analysis to determine critical correlations

Requirements

  • At least 5 Years in User Experience Research, Data Science, Customer Experience, or Product Management
  • At least 5 years of experience aggregating, collecting, and analyzing quantitative data
  • At least 2 years managing researchers, analysts, or data scientists
  • At least 1 year experience leveraging AI tools (Gemini, NotebookLM) to accelerate insight creation
  • 7+ Years in User Experience Research, Data Science, Customer Experience, or Product Management (preferred)
  • 7+ years of experience aggregating, collecting, and analyzing quantitative data (preferred)
  • 5+ years managing researchers, analysts, or data scientists (preferred)
  • Expertise developing AI-enabled continuous discovery tools/programs (preferred)
  • Experience extracting insights from synthetic data/personas and building automated research workflows (preferred)
  • Experience with performance management, career coaching, and attracting/hiring top talent (preferred)
  • Exceptional communication skills; ability to influence senior executives (preferred)
  • Expertise in Human Factors, Statistics, Computer science, HCI, Psychology, Sociology, Information/Systems Architecture, Data Science, or Behavioral Economics (preferred)
Benefits
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
User Experience ResearchData ScienceCustomer ExperienceProduct ManagementQuantitative Data AnalysisAI ToolsContinuous DiscoveryAutomated Research WorkflowsExperience MetricsDashboard Development
Soft Skills
CommunicationInfluencingLeadershipCareer CoachingTalent Acquisition