Director, Design, Customer Resiliency
Capital One
full-time
Posted on:
Location Type: Office
Location: New York City • New York • Virginia • United States
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Salary
💰 $230,400 - $286,900 per year
Job Level
About the role
- lead the Customer Resiliency Experience Design team
- enable customers experiencing financial hardship to stabilize their finances through seamless self-servicing digital experiences
- collaborate deeply with research teams and Product and Tech leadership
- oversee and optimize the use of appropriate tools, platforms, frameworks and design systems
- develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
- create conditions for a positive and inclusive team environment and set a vision for an inclusive culture
- champion voices of both customers and partners
- demonstrate expert knowledge of products, processes, customers, competitors and industry market trends
- share insights around technical advances and data capabilities
Requirements
- At least 8 years of experience in product design role
- At least 3 years of experience leading design teams
- At least 10 years of experience in UX/UI design, product design, or experience design (preferred)
- At least 5+ years of experience leading design teams (preferred)
- Experience in a design toolkit that spans product design, service design, design strategy and content design
- Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
- Experience working within an established design system
- Proficiency with web and mobile technologies and platforms
- Expertise with design and prototyping tools such as Figma
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI)
- discretionary or non discretionary incentives depending on the plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX designUI designproduct designservice designdesign strategycontent designdesign systemsprototypingjourney mappinghigh-fidelity design
Soft Skills
leadershipcollaborationcommunicationteam buildinginclusivitycustomer advocacyvision settingproblem solvingstrategic thinkinginsight sharing