Senior Account Manager
Middle Seat Digital
Senior Complaints Coordinator – FDO Escalations, Fraud Account Management Investigations Solutions
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $49,774 per year
Job Level
Senior
About the role
- Handling complaints and/or escalated situations
- Advocate for customers, problem solve and own issue resolution
- Investigate customer concerns, help create and implement process improvements
- Provide in-the-moment feedback to ensure associates are connected to the right resources
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Fraud or Disputes experience
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceCall Center experienceFraud experienceDisputes experienceProcess improvements
Soft skills
Problem solvingIssue resolutionAdvocacy for customersFeedback provisionInterpersonal skills
Certifications
High School DiplomaGED
