Senior Director – Corporate Counsel, Energy
Digital Realty
Cloud
Manager, Counsel – Complaints, Disputes & Fraud
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $158,400 - $180,800 per year
Job Level
Mid-LevelSenior
About the role
- Provide legal advice and support on responses to customer complaints and disputes;
- Work with compliance and business partners to investigate consumer complaints and develop appropriate written response;
- Identify and coordinate resolution of potential line of business compliance or operational errors;
- Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation;
- Provide information on litigation and regulatory trends;
- Provide information to legal partners about trends and issues identified through complaints;
- Identifying and assessing legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers;
- “Translating” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts;
- Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements;
- Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team.
Requirements
- Juris Doctor from an accredited law school
- Active member in good standing of at least one state bar
- At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
legal advicecompliance investigationlitigation trendsregulatory trendsrisk assessmentlegal writingdispute resolutionconsumer complaintsstandardized responseslegal translation
Soft skills
collaborationcommunicationproblem-solvingtimelinessinterpersonal skillsteamworkanalytical thinkingadaptabilityattention to detailconflict resolution
Certifications
Juris Doctorstate bar membership
