Hardware Architect
CACI International Inc
JavaScriptServiceNow
Senior Support Operations – Data Platforms, ServiceNow, IT Systems Infrastructure
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $106,700 - $133,900 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Provide customer first technology support for a geographically dispersed enterprise workforce
- Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls
- Excellent customer service and quick decision making skills to identify and resolve internal user's technical issues
- Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices
- Focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in managing IT projects or operations teams
- At least 2 years Technical Operations experience
- At least 2 years of experience with IT systems and infrastructure
- At least 2 years experience with Data Platforms and Operating Systems
- At least 2 years of experience with Incident Management and reporting tools
- Bachelor’s Degree in Business, Information Systems, Computer Science (Preferred)
- 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions (Preferred)
- ITIL Certification (Preferred)
- 3+ years of experience with ServiceNow (Preferred)
- 3+ years of experience in Project Management (planning, executing, tracking) (Preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Incident ManagementChange ManagementProblem ManagementKnowledge ManagementEndpoint ManagementTechnical OperationsData PlatformsOperating SystemsProject ManagementCustomer Support
Soft skills
customer servicequick decision makingexecutionaccountabilityresults-oriented
Certifications
ITIL CertificationHigh School DiplomaGEDBachelor’s Degree
