Senior ServiceNow Developer
MetroStar
CloudServiceNow
Hardware Architect
CACI International Inc
full-time
Posted on:
Location Type: Hybrid
Location: Chantilly • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $114,600 - $252,100 per year
Job Level
SeniorLead
Tech Stack
JavaScriptServiceNow
About the role
- Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform
- Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal)
- Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM
- Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module
- Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets
- Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes
- Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems
- Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow
- Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow
- Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility
- Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning
- Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow
- Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives
- Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices
- Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions
Requirements
- 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
- 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role
- Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module
- Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets
- Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems
- Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal
- Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices
- Strong understanding of ITIL principles, particularly as they apply to asset management
- Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels
- Ability to obtain/maintain secret clearance
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow Hardware Asset Management (HAM)ServiceNow Configuration Management Database (CMDB)ServiceNow Flow DesignerServiceNow Service CatalogJavaScriptAutomated workflowsComplex integrationsData quality standardsLifecycle optimizationFinancial processes automation
Soft skills
Analytical skillsProblem-solving skillsCritical thinkingCommunication skillsPresentation skillsInterpersonal skillsLeadershipMentorshipCollaborationConsensus building
