ServiceNow

• Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform
• Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal)
• Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM
• Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module
• Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets
• Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes
• Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems
• Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow
• Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow
• Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility
• Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning
• Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow
• Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives
• Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices
• Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions

Hardware Architect

ServiceNow IRM/GRC Developer – Admin

ServiceNow Platform Operations Specialist

Hardware ServiceNow Architect

Senior ServiceNow Developer

Director, Enterprise and Operational Risk – ServiceNow IRM