Operations Analyst – US Payment Investigations
Bank of America
Manager, Support Operations – Data Platforms, Service Now, AWS, IT Systems Infrastructure
Capital One
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $132,800 - $166,700 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSServiceNowSQL
About the role
- Manages teams providing technology support operations in the areas of data platforms, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.
- Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.
- Focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
- Effectively manages up and influences leadership, and collaborates well with immediate peers.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in Managing IT projects or operations teams
- At least 3 years Technical Operations experience
- At least 3 years of experience in People Management
- At least 3 years of experience in IT systems and infrastructure
- At least 3 years experience with data platforms and operating systems
- At least 3 years of experience in technical operations or end user technical support
- Bachelor’s or Master’s Degree in Business, Information Systems, Computer Science (preferred)
- 5+ years of experience in People Management (preferred)
- 5+ years of experience in Project Management (planning, executing, tracking) (preferred)
- 5+ years of experience with IT systems and infrastructure (preferred)
- ITIL Certification (preferred)
- 4+ years of experience with AWS, QuickSight, ServiceNow, SQL, Snowflake, or Databricks (preferred)
- 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT project managementtechnical operationspeople managementdata platformsoperating systemsend user technical supportprocess managementchange managementincident managementproblem management
Soft skills
team managementleadershipcollaborationinfluenceaccountabilityexecutionresults-orientedcommunication
Certifications
ITIL Certification