Customer Service Advisor – Nights Team
Capital on Tap
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Support customers across phone, email, and live chat.
- Take full ownership of queries from first contact through to resolution.
- Handle complex and sensitive account queries with confidence and care.
- Apply financial services policies and processes accurately while managing high volumes with professionalism.
- Identify customers who may need extra support and ensure they receive it.
- Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.
Requirements
- 2+ years’ customer service experience in a financial services or contact centre environment.
- Confident handling multi-channel customer contacts (phone, email, live chat).
- Strong communication skills, sound judgement, and high attention to detail.
- Comfortable working within regulated environments and quality standards.
- Calm, solutions-focused, and professional when managing sensitive or difficult cases.
- Self-motivated and able to work independently in a remote setting.
Benefits
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillssound judgementhigh attention to detailcalmsolutions-focusedprofessionalself-motivatedable to work independently