Customer Support Officer
Capital on Tap
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Supporting customers across phone, email, and live chat.
- Taking full ownership of queries from first contact to resolution.
- Handling complex and sensitive account queries with confidence.
- Applying financial services policies and processes accurately.
- Managing high volumes while maintaining quality and professionalism.
- Identifying customers who may need extra support.
- Suggesting improvements to processes and customer resources.
- Working closely with your remote team and escalation partners.
Requirements
- 2+ years of customer service experience (financial services or contact centre essential)
- Experience handling multi-channel customer contacts.
- Strong communication and judgment.
- Comfort working in regulated environments.
- High attention to detail and quality standards.
- Calm, solutions-focused approach.
- Empathy and professionalism with difficult cases.
- Ability to work independently in a remote setting.
Benefits
- Competitive Salary, + monthly bonuses
- Private Healthcare, including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communicationjudgmenthigh attention to detailquality standardscalm approachsolutions-focusedempathyprofessionalism