Capital.com

Software Engineer

• - Design, develop, and deploy custom scripts and workflows in NetSuite.
• - Build and maintain integrations between NetSuite and other internal or third-party systems.
• - Customise forms, fields, dashboards, and reports to align with business needs.
• - Implement automation for recurring accounting, reconciliation, and operational processes.
• - Collaborate with Finance stakeholders to translate business requirements into scalable technical solutions.
• - Maintain data integrity across modules, ensuring synchronisation with external systems.
• - Participate in architectural and design discussions for NetSuite related projects.
• - Troubleshoot, debug, and optimise existing NetSuite configurations and scripts.
• - Stay current with NetSuite releases and recommend improvements or new functionalities.

NetSuite Developer

Client Services Representative

• Client Relationship Management:
• Oversee day-to-day interactions with clients, ensuring high levels of service delivery and satisfaction.
• Lead initiatives to increase client engagement, retention, and lifetime value.
• Team Leadership:
• Lead, mentor, and develop the Client Service Associates, ensuring consistent alignment with service standards and company objectives.
• Set clear performance objectives, KPIs, and service standards for the CS teams
• Conduct regular coaching sessions, leadership development, and performance reviews to foster a culture of excellence and accountability.
• Service Delivery and Process Improvement:
• Monitor service performance metrics (response time, resolution rates, NPS, etc.) and implement continuous improvement initiatives.
• Collaborate with Product, Compliance, QA, and Operations teams to ensure efficient resolution of client issues and consistent service quality.
• Partner with the Quality Assurance team to review client interactions, identify areas for improvement, and implement targeted coaching or training actions.
• Drive automation and workflow optimization to enhance scalability and service efficiency.
• Compliance and Risk Management:
• Ensure all client interactions comply with company policies, regulatory standards (e.g., FCA, CySEC, or other local regulators), and data protection laws.
• Support internal audits and reporting processes related to client servicing.
• Strategic Contribution:
• Provide insights from client feedback to inform product development and business strategy.
• Prepare regular reports and analytics on client service performance and trends.
• Represent the voice of the client in management discussions and strategic planning.o increase efficiency and customer satisfaction.

Client Services Team Lead

Risk

• Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
• Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
• Work alongside one of the most brilliant teams in the industry.
• Process Coordination: Support the NPAP lifecycle from Business Case to Launch, ensuring each stage is properly completed, evidenced, and approved.
• Governance Support: Act as Secretary to the NPAP Committee, organise meetings, prepare materials, record decisions, and track follow-up actions to closure.
• Documentation Control: Check submissions for completeness, accuracy, and consistency with templates and policy standards. Maintain evidence in the system and shared repositories.
• RCSA Facilitation: Coordinate and conduct Risk and Control Self Assessments (RCSA) for new products and markets. Work with Risk, Compliance, and SME functions to identify key risks, assess control effectiveness, and document new or amended controls.
• Stakeholder Coordination: Work closely with Product, Risk, Compliance, Legal, and Technology teams to collect inputs and help resolve dependencies before approval gates.
• Quality Monitoring: Track open actions, test results, and remediation through closure. Escalate delays or missing evidence to Risk or Product leadership.
• Reporting: Produce concise NPAP status dashboards and summaries for senior management.
• Continuous Improvement: Identify recurring NPAP process issues, propose template refinements, and help implement governance enhancements.
• Training and Onboarding: Provide guidance to teams on NPAP templates, evidence requirements, and workflow use.

Risk Analyst – New Product and Market Approval

Backend Engineer

• Design, develop, and maintain internal tools, APIs, and automation solutions that streamline business operations and improve efficiency across Capital.com.
• Collaborate closely with teams across Engineering, Security, Operations, and Compliance, developing high-quality, secure, and maintainable software that supports internal workflows, data integration, and emerging AI-driven initiatives.

Senior Python Developer

Customer Support

• Lead the Client Services team by setting a positive example in handling emails, live chats, and phone calls with clients.
• Build strong relationships with other departments, advocating for the interests of the clients.
• Handle escalated client interactions to ensure satisfactory resolutions.
• Create and analyse management reports to identify trends and opportunities for further improvement in the service provided to clients.
• Lead the recruitment, training, and onboarding of new team members.
• Schedule team coverage to ensure adequate support clients during core business hours.
• Conduct regular one-on-one meetings with team members to manage and assess performance against KPIs
• Set clear goals for the team and use coaching skills to encourage personal development.

Customer Support Team Lead

Manager

• Build and maintain short- and long-term staffing plans based on forecasted volumes and business priorities.
• Analyze productivity, performance, and capacity data to recommend staffing adjustments and improve efficiency.
• Oversee scheduling, real-time management, and adherence to ensure coverage meets demand.
• Partner with CS Operations, HR, and Finance to balance headcount, cost, and performance targets.
• Provide regular reporting and insights to leadership to support strategic decision-making.
• Continuously improve workforce planning processes, leveraging data and automation tools where possible.

Workforce Manager

Product Manager

• Owning localisation as a core product/programme cross functionally.
• Establishing and streamlining E2E processes that produce best global and local impact efficiently at scale, including Continuous Localisation, Audio-Visual Translation.
• Building connectivity between repositories for a global content ecosystem, including CMS, CRM, codebase, design system, Jira.
• Leveraging language technology to improve localisation quality and efficiency.
• Improving localisation service branch and implementing best practices of throughout all touchpoints of process and project management.
• Supporting and guiding the delivery of localisation service.
• Fostering collaboration, communication, transparency and trust across internal and external stakeholders.

Localisation Product Owner

Business Analyst

• Act as the bridge between business and technology, responsible for analyzing processes, gathering requirements, and defining scalable solutions to enhance reconciliation frameworks and system design globally.
• Support the design, coordination, and delivery of key system and process enhancements rather than day-to-day operational management.

Support Engineer

• Leading and managing the Technical Support team (spread across the world), providing mentorship and guidance to team members.
• Owning and optimizing technical support processes, ensuring alignment with company goals and efficiency.
• Fostering a collaborative team environment to resolve issues and improve overall service quality.
• Motivating and supporting team members in their professional development and growth.
• Ensuring adherence to SLAs and performance metrics.

Technical Support Manager

Influencer Marketing

• Research and recruit influencers across MENA & Europe (YouTube, TikTok, Instagram) across finance, trading, business, and lifestyle verticals
• Assist in the planning, optimization, and execution of influencer marketing campaigns
• Maintain trusted relationships with influencers; managing communications, negotiations, briefing, closing deals
• Ensure all campaigns are culturally relevant, local-market-appropriate, and aligned with brand messaging
• Monitor campaign performance metrics (e.g. views, engagement, sign-ups); help generate reports and suggest improvements
• Collaborate with influencers to ensure content is compliant with internal and legal guidelines

Influencer Marketing Manager – MENA, Europe

• Promptly identify, categorizing, and managing incidents to ensure minimal service disruption.
• Coordinating cross-functional teams for swift incident resolution.
• Conducting post-incident reviews, documenting lessons learned, and initiating corrective and preventive actions.
• Investigating problems in detail to identify root causes and implement permanent solutions.
• Driving continuous improvement by learning from past incidents and problems — updating processes, enhancing IT infrastructure, etc.
• Automating recurring incident management tasks, including the generation of monthly IM reports.
• Providing real-time metrics and insights to aid data-driven decision-making.
• Continuously exploring automation opportunities to enhance efficiency and accuracy.
• Developing and refining flowcharts and process documentation to ensure clarity in incident management operations.
• Formulating and updating incident management policies in line with evolving organizational needs.
• Leading projects focused on process improvements, tool enhancements, and other strategic initiatives within the incident management domain.
• Coordinating effectively with stakeholders across departments to ensure alignment with business objectives.
• Proactively analyzing incident trends to identify risks and recommend preventive measures.
• Staying informed on industry best practices and promote the adoption of relevant methodologies within the team.

Incident Manager

Account Executive

• Client Conversion:** Engage with clients, primarily in the LATAM markets, to convert leads into funded accounts by delivering an outstanding experience.
• **Relationship Management:** Build and maintain strong relationships with prospective clients, understanding their trading needs and providing tailored solutions.
• **Market Expertise:** Stay up to date on market trends and financial products relevant to the global markets, offering insights to clients.
• **Communication:** Manage communication through calls, emails, video calls, effectively addressing client queries in both English and Spanish (Portuguese will be an advantage).
• **Sales Targets:** Achieve and exceed monthly conversion targets and KPIs related to account funding, trading activity, and client retention.

Sales Account Executive – Conversion Agent, Spanish

• We are seeking a skilled C++ Developer to join our growing team.
• You will be responsible for designing, developing, and optimising plugins and integrations for the MT4/MT5 trading platforms.
• Collaborating with cross-functional teams, you will ensure the delivery of scalable, secure, and high-performance solutions that enhance our platform’s capabilities.

C++ Developer

Analyst

• Monitor daily liquidity and prepare accurate cash positioning reports across multiple legal entities.
• Assist with efficient fund allocation, ensuring optimal use of available cash resources.
• Support the preparation and ongoing maintenance of daily, weekly and monthly treasury reports.
• Track and analyze interest-bearing accounts, investment maturities, and FX conversions.
• Perform bank charge analysis and support cost-efficiency initiatives.
• Assist with data validation and structuring for the implementation of Kyriba (Treasury Management System).
• Coordinate with internal teams and banking partners on funding requirements and daily cash movements.
• Act as temporary backup for payment processing during a colleague’s maternity leave (liaising with key stakeholders).
• Provide support for due diligence processes, internal controls, and external/internal audits.

Senior Treasury Analyst

Network Engineer

• Design and administer networks based on Cisco, Arista and Huawei technologies.
• Configure and maintain network services in AWS (VPC, VPN, Direct Connect, etc.).
• Integrate AWS services with on-premises data centers and office networks.
• Develop and implement Ansible and AWX playbooks for swift network device provisioning.
• Establish CI/CD pipelines for network configuration changes.
• Architect and maintain Kubernetes network solutions, including CNI plugins and service meshes.
• Ensure security, scalability, and optimal throughput for container-based environments.
• Implement and manage monitoring systems (e.g., Zabbix, Grafana) to collect metrics and track network health.
• Provide 24/7 on-call support, promptly addressing and resolving network incidents.
• Prepare and maintain technical documentation for on-premises and cloud-based network services.
• Participate in internal and external audits, ensuring compliance with security standards and best practices.
• Configure and support Debian/RedHat-based Linux servers and FreeBSD in network-related roles.
• Manage routing, VPN services, and load balancing on Linux hosts.

Senior Network Engineer

Chief of Staff

• Organisational Design & Career Frameworks
• Develop and maintain career paths for IT and Security teams.
• Define roles, responsibilities, and maturity levels (junior → senior → lead → head).
• Align with corporate grading and competency frameworks.
• Maintain the organisational structure and role model as a single source of truth.
• Resource Planning & Team Coordination
• Lead centralised workforce and capacity planning across all functions.
• Coordinate hiring forecasts and align headcount plans with budget and strategy.
• Collaborate with HR and functional leaders to monitor performance and engagement.
• Manage and optimise external workforce (contractors, vendors) ensuring quality and consistency.
• Cross-Functional Alignment
• Ensure seamless collaboration between IT, Security, Product, Engineering, and other departments.
• Maintain and update the RACI model for cross-functional processes.
• Support alignment of IT/Security initiatives with company-wide OKRs and priorities.
• Contribute to the development and upkeep of operational playbooks and procedures.
• Operational Rhythm & Reporting
• Coordinate operational cadence: team meetings, planning sessions and reviews.
• Oversee OKRs and KPIs across technology and security domains.
• Prepare executive reports and dashboards for senior leadership.
• Track compliance status, audit findings, and remediation progress.

Operational Director – Chief of Staff

• Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions.
• Guide new and existing clients through onboarding, KYC verification, and compliance steps with clarity and empathy.
• Conduct personalized walkthroughs of our trading platform’s features, empowering clients to trade confidently.
• Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards.
• Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
• Stay informed of competitor offerings and financial market trends to provide informed, value-adding support.
• Foster long-term client relationships through professionalism, patience, and proactive communication.

Client Services Associate

Operations

• Overseeing crypto and fiat liquidity, safeguarding client funds, and managing settlement operations with external liquidity partners.
• Ensuring timely movement of funds, wallet funding, reconciliation, and supporting financial controls and reporting.
• Governance of operational wallet infrastructure, including the setup and monitoring of hot, warm, and cold wallets.
• Defining access controls, managing transaction approval flows, and ensuring wallet operations meet internal policy, audit, and regulatory standards for security and resilience.
• Working closely with Finance, Risk, Compliance, and Product teams to ensure customer assets are protected, accurately accounted for, and available when needed.

Treasury Operations Manager

Developer Relations

• Design, build, and maintain robust developer platforms, CI/CD pipelines, and internal tooling.
• Write and maintain system and automation code to streamline development workflows and reduce manual overhead.
• Review code and configuration changes from peers, providing feedback to ensure quality, maintainability, and security.
• Contribute to and improve developer-facing documentation, onboarding guides, and educational materials.
• Diagnose and resolve issues in build systems, pipelines, or developer environments, ensuring minimal disruption to engineering teams.
• Lead or participate in design and architecture reviews with stakeholders to select the best-fit solutions for developer productivity.
• Partner with engineering teams to understand pain points, gather feedback, and deliver scalable improvements.
• Implement and maintain observability for developer platforms (e.g., pipeline metrics, build logs, performance dashboards).
• Champion best practices in testing, code quality, and release engineering across the organization.
• Participate in occasional support for developer tooling incidents, and lead post-incident reviews to drive continuous improvement.

Developer Experience Engineer

Video Editor

• Edit short-form and long-form video content for social media, ads, product videos, and campaigns.
• Work closely with social media managers, designers, and analysts to deliver content on time.
• Apply motion graphics, subtitles, and visual effects when needed.
• Ensure every video aligns with our brand identity and compliance requirements.
• Repurpose content into multiple formats (stories, reels, carousels, YouTube Shorts, etc.).
• Stay updated on trends in finance, trading, and social media formats.
• Manage multiple projects under tight deadlines.

QA Engineer

• Define and lead the transformation of QA practices across the organisation.
• - • Drive the transition from manual testing towards modern, scalable test automation frameworks.
• - • Promote and embed a shift-left approach by integrating QA earlier in the software development lifecycle.
• - • Define and execute a QA roadmap aligned with our automation and quality evolution goals.
• - • Act as the central point of QA leadership, aligning testing strategies across multiple engineering domains.
• - • Own quality outcomes by setting measurable objectives and KPIs for product and process integrity.
• - • Champion best practices in test strategy, test planning, and release readiness assessments.
• - • Manage and mentor a distributed team of QA engineers, fostering a culture of ownership, growth, and continuous improvement.
• - • Establish quality standards across teams, providing support to evolve manual testers into automation-focused professionals.
• - • Collaborate with engineering leads to ensure quality is everyone's responsibility.
• - • Lead the development and continuous improvement of test automation strategies, tools, and frameworks.
• - • Work with developers, DevOps, and QA to integrate test automation into CI/CD pipelines.
• - • Monitor automation coverage and effectiveness, identifying areas for expansion and optimisation.
• - • Collaborate closely with Product, Engineering, DevOps, and Compliance teams to ensure quality is built-in from the start.
• - • Act as a bridge between domain QA teams to ensure consistent execution of testing approaches and aligned goals.
• - • Facilitate QA alignment across time zones and departments, ensuring streamlined communication and visibility.

QA Manager

• Assist in the execution of third-party and outsourcing risk assessments and criticality reviews.
• Support the completion of due diligence activities, documenting findings and identifying control gaps.
• Coordinate with business owners to maintain third-party inventories and risk registers, ensuring accuracy and timeliness.
• Work closely with the Third Party Risk Manager to roll out the third-party and outsourcing risk framework across the Group.
• Use and maintain tools, templates, and trackers provided by the Third Party Risk Manager to ensure consistency and compliance with internal policy.
• Help identify opportunities to improve process efficiency and control effectiveness.
• Assist in preparing governance forum packs, MI dashboards, and status updates for internal stakeholders.
• Maintain records of risk events, control breaches, and remediation activities.
• Track and escalate overdue actions or unresolved risks in accordance with the escalation procedures.
• Support vendor performance monitoring by collecting and analysing KPI/KRI/SLA data.
• Conduct periodic control testing or quality reviews to verify compliance with policies.
• Maintain, periodically review and update the company's Register of Information.
• Log and escalate any identified weaknesses or non-compliance in the risk processes.
• Act as a point of contact for business teams seeking support on third-party risk activities.
• Help facilitate training sessions and awareness campaigns under the guidance of the Third Party Risk Manager.
• Support first-line teams in adopting risk tools and practices by offering guidance and troubleshooting.

Third Party Risk Officer

• Own product vision, strategy, and execution for the Onboarding Operations product area.
• Lead other Product Owners and single-threaded product teams, providing subject and line management leadership.
• Partner with cross-functional teams (Engineering, Design, Data, Legal, Security, Compliance) and senior stakeholders to optimise onboarding processes.
• Improve operational workflows by simplifying, refining, automating, and reducing errors.
• Support operations and back office teams by identifying opportunities to simplify workload and increase efficiency.
• Drive measurable impact on client satisfaction, resolution times, and process efficiency.
• Manage stakeholders, secure alignment, and influence cross-company initiatives.
• Mentor product teams and foster a high-performance, customer-driven culture.

Lead Product Owner – Onboarding Operations

• Investigate and resolve client requests by diagnosing issues, applying fixes, and ensuring swift resolution to maintain service quality.
• Monitor and safeguard system health by identifying anomalies, troubleshooting failures, and escalating risks before they impact customers.
• Automate repetitive tasks and design operational tools that increase efficiency, leveraging AI and modern engineering practices to reduce friction.
• Accelerate problem resolution by building root-cause analysis tools that shorten time-to-fix and improve long-term reliability.
• Collaborate across functions (risk, DBA, dev, customer support) to resolve incidents and deliver end-to-end solutions.
• Create and maintain documentation that standardizes troubleshooting methods and empowers quicker L1 resolutions.

Technical Support Engineer

Recruitment

• The Talent Acquisition Team Leader will play a key role in shaping and executing the company’s recruitment strategy in support of its continued global expansion. This role requires close collaboration with executive leadership to align hiring plans with business priorities and ensure timely delivery of high-impact talent. The individual will lead a team, fostering operational excellence, accountability, and a high standard of execution across all hiring initiatives.
• This role will cover the following areas:
• Recruitment:
• Manage the complete recruitment lifecycle, ensuring efficient execution and high-quality outcomes in line with organizational hiring goals.
• Align hiring plans with business needs and headcount priorities, ensuring clarity, timelines, and sourcing strategies are well defined.
• Track and analyze recruitment metrics to assess team performance and drive process improvements.
• Ensure recruitment delivery is aligned with overall talent acquisition strategy and organizational priorities.
• People Management:
• Lead, mentor, and develop a team of recruitment professionals, promoting continuous learning and high performance.
• Conduct regular one-on-one check-ins to provide structured feedback, and development planning.
• Monitor individual and team progress, KPIs, and performance metrics to ensure alignment with hiring targets and business needs.
• Oversee the onboarding of new team members and ensure smooth integration.
• Process Improvement:
• Continuously assess and refine recruitment processes to increase efficiency, scalability, and candidate experience.
• Identify opportunities to introduce best practices and modern sourcing approaches.
• Leverage data and recruitment metrics to support strategic decision-making and drive continuous improvement
• Collaboration and Communication:
• Partner with functional leaders across different teams to define hiring needs and timelines.
• Provide regular and transparent updates on recruitment progress, pipeline health, and market insights.
• Act as a trusted talent advisor to business stakeholders, contributing to workforce planning discussions and growth strategy.

Talent Acquisition Team Leader

Financial Crime

• We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.
• Enforce the company's Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) frameworks across all business operations.
• Work within agreed service levels (SLAs) and KPIs, maintaining alignment with internal policies and regulatory best practices.
• Collaborate with internal teams (Compliance, Legal, Operations) and external partners to identify and mitigate financial crime risks.
• Conduct client risk reviews, transaction monitoring, and complete detailed risk assessments as required.
• Record, investigate, and report suspicious transactions or activities efficiently, accurately, and in a timely manner in accordance with internal procedures and regulatory requirements.
• Stay current with developments in AML compliance rules, regulations, and industry best practices, proactively applying knowledge to day-to-day activities.
• Identify and assess emerging risks and trends through the use of digital tools, data analysis, and system reports.
• Contribute to continuous improvement of Financial Crime procedures and processes.

Financial Crime and Monitoring Specialist

• We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Financial Crime Monitoring Specialist

Financial Planning and Analysis

• We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
• We are seeking a strategic and technically hands-on Product Owner to lead a high-impact team responsible for managing the full lifecycle of financial and regulatory data reporting across our regulated entities. This role involves a strong mix of technical expertise, financial acumen, and leadership skills to ensure the delivery of accurate, reliable, and regulatory-compliant reporting processes.