Capital.com

Client Services Representative

• Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions.
• Guide new and existing clients through onboarding, KYC verification, and compliance steps with clarity and empathy.
• Conduct personalized walkthroughs of our trading platform’s features, empowering clients to trade confidently.
• Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards.
• Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
• Stay informed of competitor offerings and financial market trends to provide informed, value-adding support.
• Foster long-term client relationships through professionalism, patience, and proactive communication.

Client Services Associate

Operations

• Overseeing crypto and fiat liquidity, safeguarding client funds, and managing settlement operations with external liquidity partners.
• Ensuring timely movement of funds, wallet funding, reconciliation, and supporting financial controls and reporting.
• Governance of operational wallet infrastructure, including the setup and monitoring of hot, warm, and cold wallets.
• Defining access controls, managing transaction approval flows, and ensuring wallet operations meet internal policy, audit, and regulatory standards for security and resilience.
• Working closely with Finance, Risk, Compliance, and Product teams to ensure customer assets are protected, accurately accounted for, and available when needed.

Treasury Operations Manager

Developer Relations

• Design, build, and maintain robust developer platforms, CI/CD pipelines, and internal tooling.
• Write and maintain system and automation code to streamline development workflows and reduce manual overhead.
• Review code and configuration changes from peers, providing feedback to ensure quality, maintainability, and security.
• Contribute to and improve developer-facing documentation, onboarding guides, and educational materials.
• Diagnose and resolve issues in build systems, pipelines, or developer environments, ensuring minimal disruption to engineering teams.
• Lead or participate in design and architecture reviews with stakeholders to select the best-fit solutions for developer productivity.
• Partner with engineering teams to understand pain points, gather feedback, and deliver scalable improvements.
• Implement and maintain observability for developer platforms (e.g., pipeline metrics, build logs, performance dashboards).
• Champion best practices in testing, code quality, and release engineering across the organization.
• Participate in occasional support for developer tooling incidents, and lead post-incident reviews to drive continuous improvement.

Developer Experience Engineer

Video Editor

• Edit short-form and long-form video content for social media, ads, product videos, and campaigns.
• Work closely with social media managers, designers, and analysts to deliver content on time.
• Apply motion graphics, subtitles, and visual effects when needed.
• Ensure every video aligns with our brand identity and compliance requirements.
• Repurpose content into multiple formats (stories, reels, carousels, YouTube Shorts, etc.).
• Stay updated on trends in finance, trading, and social media formats.
• Manage multiple projects under tight deadlines.

QA Engineer

• Define and lead the transformation of QA practices across the organisation.
• - • Drive the transition from manual testing towards modern, scalable test automation frameworks.
• - • Promote and embed a shift-left approach by integrating QA earlier in the software development lifecycle.
• - • Define and execute a QA roadmap aligned with our automation and quality evolution goals.
• - • Act as the central point of QA leadership, aligning testing strategies across multiple engineering domains.
• - • Own quality outcomes by setting measurable objectives and KPIs for product and process integrity.
• - • Champion best practices in test strategy, test planning, and release readiness assessments.
• - • Manage and mentor a distributed team of QA engineers, fostering a culture of ownership, growth, and continuous improvement.
• - • Establish quality standards across teams, providing support to evolve manual testers into automation-focused professionals.
• - • Collaborate with engineering leads to ensure quality is everyone's responsibility.
• - • Lead the development and continuous improvement of test automation strategies, tools, and frameworks.
• - • Work with developers, DevOps, and QA to integrate test automation into CI/CD pipelines.
• - • Monitor automation coverage and effectiveness, identifying areas for expansion and optimisation.
• - • Collaborate closely with Product, Engineering, DevOps, and Compliance teams to ensure quality is built-in from the start.
• - • Act as a bridge between domain QA teams to ensure consistent execution of testing approaches and aligned goals.
• - • Facilitate QA alignment across time zones and departments, ensuring streamlined communication and visibility.

QA Manager

Risk

• Assist in the execution of third-party and outsourcing risk assessments and criticality reviews.
• Support the completion of due diligence activities, documenting findings and identifying control gaps.
• Coordinate with business owners to maintain third-party inventories and risk registers, ensuring accuracy and timeliness.
• Work closely with the Third Party Risk Manager to roll out the third-party and outsourcing risk framework across the Group.
• Use and maintain tools, templates, and trackers provided by the Third Party Risk Manager to ensure consistency and compliance with internal policy.
• Help identify opportunities to improve process efficiency and control effectiveness.
• Assist in preparing governance forum packs, MI dashboards, and status updates for internal stakeholders.
• Maintain records of risk events, control breaches, and remediation activities.
• Track and escalate overdue actions or unresolved risks in accordance with the escalation procedures.
• Support vendor performance monitoring by collecting and analysing KPI/KRI/SLA data.
• Conduct periodic control testing or quality reviews to verify compliance with policies.
• Maintain, periodically review and update the company's Register of Information.
• Log and escalate any identified weaknesses or non-compliance in the risk processes.
• Act as a point of contact for business teams seeking support on third-party risk activities.
• Help facilitate training sessions and awareness campaigns under the guidance of the Third Party Risk Manager.
• Support first-line teams in adopting risk tools and practices by offering guidance and troubleshooting.

Third Party Risk Officer

Product Manager

• Own product vision, strategy, and execution for the Onboarding Operations product area.
• Lead other Product Owners and single-threaded product teams, providing subject and line management leadership.
• Partner with cross-functional teams (Engineering, Design, Data, Legal, Security, Compliance) and senior stakeholders to optimise onboarding processes.
• Improve operational workflows by simplifying, refining, automating, and reducing errors.
• Support operations and back office teams by identifying opportunities to simplify workload and increase efficiency.
• Drive measurable impact on client satisfaction, resolution times, and process efficiency.
• Manage stakeholders, secure alignment, and influence cross-company initiatives.
• Mentor product teams and foster a high-performance, customer-driven culture.

Lead Product Owner – Onboarding Operations

Support Engineer

• Investigate and resolve client requests by diagnosing issues, applying fixes, and ensuring swift resolution to maintain service quality.
• Monitor and safeguard system health by identifying anomalies, troubleshooting failures, and escalating risks before they impact customers.
• Automate repetitive tasks and design operational tools that increase efficiency, leveraging AI and modern engineering practices to reduce friction.
• Accelerate problem resolution by building root-cause analysis tools that shorten time-to-fix and improve long-term reliability.
• Collaborate across functions (risk, DBA, dev, customer support) to resolve incidents and deliver end-to-end solutions.
• Create and maintain documentation that standardizes troubleshooting methods and empowers quicker L1 resolutions.

Technical Support Engineer

Recruitment

• The Talent Acquisition Team Leader will play a key role in shaping and executing the company’s recruitment strategy in support of its continued global expansion. This role requires close collaboration with executive leadership to align hiring plans with business priorities and ensure timely delivery of high-impact talent. The individual will lead a team, fostering operational excellence, accountability, and a high standard of execution across all hiring initiatives.
• This role will cover the following areas:
• Recruitment:
• Manage the complete recruitment lifecycle, ensuring efficient execution and high-quality outcomes in line with organizational hiring goals.
• Align hiring plans with business needs and headcount priorities, ensuring clarity, timelines, and sourcing strategies are well defined.
• Track and analyze recruitment metrics to assess team performance and drive process improvements.
• Ensure recruitment delivery is aligned with overall talent acquisition strategy and organizational priorities.
• People Management:
• Lead, mentor, and develop a team of recruitment professionals, promoting continuous learning and high performance.
• Conduct regular one-on-one check-ins to provide structured feedback, and development planning.
• Monitor individual and team progress, KPIs, and performance metrics to ensure alignment with hiring targets and business needs.
• Oversee the onboarding of new team members and ensure smooth integration.
• Process Improvement:
• Continuously assess and refine recruitment processes to increase efficiency, scalability, and candidate experience.
• Identify opportunities to introduce best practices and modern sourcing approaches.
• Leverage data and recruitment metrics to support strategic decision-making and drive continuous improvement
• Collaboration and Communication:
• Partner with functional leaders across different teams to define hiring needs and timelines.
• Provide regular and transparent updates on recruitment progress, pipeline health, and market insights.
• Act as a trusted talent advisor to business stakeholders, contributing to workforce planning discussions and growth strategy.

Talent Acquisition Team Leader

Financial Crime

• We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.
• Enforce the company's Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) frameworks across all business operations.
• Work within agreed service levels (SLAs) and KPIs, maintaining alignment with internal policies and regulatory best practices.
• Collaborate with internal teams (Compliance, Legal, Operations) and external partners to identify and mitigate financial crime risks.
• Conduct client risk reviews, transaction monitoring, and complete detailed risk assessments as required.
• Record, investigate, and report suspicious transactions or activities efficiently, accurately, and in a timely manner in accordance with internal procedures and regulatory requirements.
• Stay current with developments in AML compliance rules, regulations, and industry best practices, proactively applying knowledge to day-to-day activities.
• Identify and assess emerging risks and trends through the use of digital tools, data analysis, and system reports.
• Contribute to continuous improvement of Financial Crime procedures and processes.

Financial Crime and Monitoring Specialist

• We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Financial Crime Monitoring Specialist

Financial Planning and Analysis

• We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
• We are seeking a strategic and technically hands-on Product Owner to lead a high-impact team responsible for managing the full lifecycle of financial and regulatory data reporting across our regulated entities. This role involves a strong mix of technical expertise, financial acumen, and leadership skills to ensure the delivery of accurate, reliable, and regulatory-compliant reporting processes.