Capital.com

Manager

• Oversee multiple office locations, ensuring consistent service standards, operational excellence, and cost control across all sites.
• Ensure each office is well maintained, fully operational, and aligned with company workplace standards.
• Balance local business needs with overall company policies and global workplace strategy.
• Monitor budgets, performance metrics, and operational efficiency across the portfolio.
• Manage and oversee service providers and contracts across multiple locations, covering both hard and soft FM services.
• Monitor contractor performance, SLAs, KPIs, and service delivery across several sites and projects simultaneously.
• Build and maintain a strong, reliable vendor network to ensure consistent, high-quality service delivery.
• Lead contract negotiations, renewals, and cost optimisation initiatives.
• Oversee hard and soft FM services across offices, including MEP systems, maintenance, cleaning, security, and grounds services where applicable.
• Ensure consistent service levels and value for money through approved providers.
• Coordinate teams and vendors across locations to ensure smooth daily operations.
• Drive continuous improvement initiatives across facilities operations.
• Support and lead office moves, new site openings, closures, refurbishments, and fit-out projects.
• Plan and deliver facilities and real estate projects across multiple sites, ensuring alignment with budgets, timelines, and business priorities.
• Manage internal stakeholders and external partners to ensure successful project execution.
• Support workplace transformation and space optimisation initiatives.
• Oversee physical security, access control systems, and workplace technologies across offices.
• Ensure compliance with local requirements while maintaining a consistent global approach to security and workplace systems.
• Ensure all offices comply with local Health & Safety regulations and internal standards.
• Coordinate regular site inspections, audits, and risk assessments across locations.
• Implement corrective actions and maintain up-to-date compliance documentation and reporting.
• Act as a trusted point of contact for Country Heads and senior leaders on workplace, real estate, and facilities matters.
• Collaborate closely with Finance, Legal, People, Procurement, and local leadership teams to support business growth and operational needs.
• Provide reporting and insights on portfolio performance and facilities strategy.

Facilities Manager

Compliance

• Participate in interactions with external auditors and regulators, collaborating with internal teams to collect and provide necessary evidence for audits and regulatory requests.
• Assist in regular reviews of the Company’s procedures, practices, and documentation to identify potential weaknesses or risks.
• Support the execution of action plans to address IT audit findings and IT compliance violations, ensuring alignment with regulatory requirements and industry best practices.
• Conduct gap assessments to evaluate IT compliance with new regulatory requirements and identify areas for improvement.
• Maintain accurate records and documentation related to IT compliance activities, including evidence collected for audits and regulatory submissions.
• Contribute to the maintenance and continuous improvement of the IT compliance management program.

IT Compliance Specialist II

Financial Crime

• Regulatory Leadership: Serve as the designated AMLCO & Head of Compliance, accountable for regulatory compliance, licensing obligations, inspections, supervisory engagement, and comprehensive board-level reporting.
• Compliance Framework Development: Architect and execute a robust compliance program spanning licensing, data privacy, assets safeguarding, conduct risk, and complaint management to align with MiCA rules and international best practices.
• AML & CFT Oversight: Develop and manage a rigorous AML/CFT strategy including enterprise-wide risk assessments, enhanced due diligence (EDD), KYC monitoring, and comprehensive transaction scrutiny. Familiarity with blockchain analytics tools; clear understanding of different staking models and related AML risks.
• Policy & Governance: Draft, update, and enforce internal compliance and AML/CFT policies aligned with EU and Cyprus regulations, FATF guidelines, and global best practices.
• Transaction Monitoring & Analytics: Lead the implementation and enhancement of sophisticated transaction monitoring systems, including blockchain analytics, Travel Rule compliance, fraud detection, and sanctions screening solutions.
• Suspicious Activity Management: Oversee end-to-end handling of Suspicious Activity Reports (SARs/STRs), ensuring timely investigation, reporting to the MOKAS, and thorough board-level communication.
• Crypto Asset Protection: Design and supervise stringent operational and technological controls, ensuring robust client asset security through measures like wallet management and asset segregation.
• Regulatory Engagement and Reporting: Act as primary liaison with CySEC, MOKAS, and other authorities, confidently managing regulatory inquiries and reporting, audits, and interactions related to crypto operations.
• Product Advisory & Integration: Provide expert guidance on crypto-specific compliance risks and actively collaborate with product teams to integrate compliance considerations into product design, including staking and cross-border transactions.
• Training & Compliance Culture: Foster a compliance-first mindset by designing and delivering comprehensive training programs on regulatory expectations, financial crime prevention, and evolving crypto compliance trends.

Anti-Money Laundering Compliance Officer – Head of Compliance

Developer Relations

• Own the design, development, and maintenance of internal developer tools.
• Lead the development and continuous improvement of an internal AI-powered chatbot for engineers.
• Collaborate with engineering teams to identify workflow bottlenecks and opportunities for automation.
• Build scalable, reliable, and easy-to-use tooling that improves developer productivity.
• Write clean, maintainable, and well-tested code.
• Take responsibility for the full lifecycle of tools, from idea and implementation to adoption and iteration.

Software Engineer – Developer Experience

• Optimize media plans developed by agencies together with the Head of Marketing EU.
• Ensure optimal use of paid media channels with a focus on ROI and cost efficiency.
• Directly oversee collaborations with local vendors and niche providers, such as airports, airlines, and other high-impact offline placement platforms.
• Negotiate and manage direct contracts to bypass intermediaries where beneficial, ensuring maximum brand visibility and budget optimization.
• Monitor performance and quality of media agency deliverables.
• Track and analyze performance of media campaigns (offline campaigns - TV, OOH, radio).
• Implement global standards for campaign performance measurement.
• Prepare reports for the Head of Marketing EU and provide actionable recommendations.
• Stay up to date with industry trends, technologies, and innovations in media planning and buying.

Offline Media Manager

Engineer

• Handle issues escalated by L1 support that require deeper technical knowledge.
• Documentation creations and keeping it up to date
• Projects self-handling
• Perform in-depth administrative tasks for internal IT services
• Diagnose and resolve complex issues.
• Document all troubleshooting steps and resolutions clearly in the ticketing system.
• Perform in-depth administrative tasks for internal IT services
• Implement service enhancements and updates.
• Monitor and maintain system health and performance for all supported platforms

IT Service Desk Engineer, L2

Data Analyst

• - Analyze data from internal and third-party sources (mobile & web tracking, marketing reports, user behavior data);
• - Build SQL queries, procedures, and automation scripts to support reporting and data flows, ad-hoc investigation, data validation;
• - Collaborate with the Data Engineering team on ETL/ELT pipelines, data warehouse management, and Airflow orchestration;
• - Investigate data issues, troubleshoot pipeline errors, and provide user support for marketing data tools;
• - Communicate insights clearly and effectively to the Marketing Team and external partners;
• - Design and maintain analytical dashboards and visualizations in Tableau.

Senior Marketing Data Analyst

• Lead the design, implementation, and continuous enhancement of the Group Financial Crime Framework, including policies, standards, governance structures, and risk appetite.
• Own and develop the annual enterprise-wide Financial Crime Risk Assessment (FCRA), ensuring it drives meaningful risk insights and informs mitigation strategies and control evolution.
• Introduce, communicate, and enforce minimum financial crime compliance standards across regions and business units to ensure consistency of practice and regulatory alignment.
• Establish and drive strong financial crime risk management practices, embedding financial crime principles into enterprise risk frameworks.
• Design, stand up, and temporarily incubate new operational financial crime functions (e.g., new jurisdictional AML procedures, new product control requirements, onboarding/KYC models, sanctions processes) where required due to regulatory change, product launches, or organisational restructuring.
• Define the required processes, competencies, tooling, and KPIs for such functions to make them operationally effective.
• Oversee early-stage execution to validate design assumptions and ensure alignment with risk appetite and regulatory expectations.
• Manage the structured transition of these incubated functions into the First Line of Defence, ensuring they are fully capable and sustainably embedded.
• Develop and execute a group-wide 2LOD monitoring and assurance programme to test and challenge the effectiveness of 1LOD financial crime controls.
• Perform thematic reviews, deep dives, and targeted assessments to ensure operational adherence to minimum standards and regulatory obligations.
• Track, challenge, and report on remediation actions, escalating deficiencies to senior management where required.
• Provide expert 2LOD guidance and challenge to the First Line on new products, markets, technologies, and operational processes.
• Ensure that new business initiatives incorporate effective financial crime controls from the design stage through to deployment.
• Review and challenge risk assessments, model design, rule sets, and operational procedures to ensure they are robust, scalable, and compliant.
• Maintain awareness of emerging global AML/CTF, sanctions, fraud, and ABC regulatory developments, and assess their impact on the group.
• Lead regulatory change projects within the financial crime domain, ensuring frameworks and standards are updated accordingly.
• Prepare and deliver clear MI, risk dashboards, and assurance reporting to the Executive, Board committees, and regulators.
• Partner with Product & Technology to ensure financial crime tooling aligns with regulatory expectations, risk appetite, and minimum standards.
• Collaborate with regional and functional leaders to embed strong financial crime governance and drive consistency across jurisdictions.
• Contribute to building a proactive risk culture, strengthening organisational awareness and accountability for financial crime risk.
• Build and lead a high-performing 2LOD financial crime compliance team, focused on oversight, assurance, advisory, and framework design.
• Provide coaching, training, and development to uplift financial crime expertise across both 2LOD and 1LOD teams.
• Champion a culture of continuous improvement, risk ownership, and regulatory excellence.

Head of Financial Crime Compliance

Client Services Representative

• Support our clients at all levels.
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
• Assist clients with the KYC procedure.
• Provide a tour around the trading platform.
• Build client trust and satisfaction through professional support and training.
• Be keenly aware of the competitive landscape and understand financial markets.
• Collect clients’ feedback and analyze how clients’ experience can be improved.
• Keep open communication between the departments to resolve any issues

Client Service Specialist, English

Procurement

• Support budgeting and reporting processes
• Handle the procurement process for IT hardware and software, ensuring purchases align with company requirements and budget constraints
• Negotiate prices and terms with suppliers and vendors to secure advantageous deals
• Establish and maintain strong relationships with key vendors and suppliers, fostering partnerships that benefit the company long-term
• Manage contract renewals, conduct thorough vendor due diligence, and ensure contracts meet company standards and regulatory requirements
• Collaborate closely with internal teams, including business stakeholders, legal, finance, and external partners, to streamline procurement processes
• Implement and manage vendor performance metrics to ensure service quality and contract compliance
• Stay abreast of market trends and technology advancements to drive innovation and cost efficiency in procurement activities
• Support the company’s strategic objectives by ensuring technology purchases are scalable, sustainable, and aligned with business goals.