Capital Blue Cross

Performance Analyst

Capital Blue Cross

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Salary

💰 $47,800 - $91,070 per year

Job Level

Mid-LevelSenior

About the role

  • Audits claims, customer service inquiries, member and group enrollment activities, product builds as well as focus and client audits as assigned
  • Supports IA and SIU with assistance as needed
  • Utilizing internal formatting, maintains adequate documentation to support all audit reviews and outcomes
  • Providing this material to the appropriate Performance Analyst for internal and BCBSA report compilation
  • Participate in team collaborative efforts to resolve audit issues
  • Utilizes the internal SharePoint Audit tool to communicate findings and follow up assuring corrective action is taken and documented
  • Completes the BCBSA LDLA Tool with the required information during LDLA reviews and provides completed work to the Reviewer for required review
  • Utilizes Reviewer feedback to assure independent compliance with the Program, identifying trends and assure ongoing accuracy

Requirements

  • A minimum of 5 years' experience in Claims, Membership or Customer Service (or combination of the three)
  • Understanding of the healthcare industry as it relates to Capital
  • Understanding of claims coding and processing including BlueCard and FEP; membership processes at both the group and member level; and customer service processes, also including FEP
  • Familiar with Capital’s various product designs and their coding structures
  • Familiar with Facets and FEPDirect
  • Familiar with Microsoft Office applications especially Excel
  • High School diploma or GED
Benefits
  • Medical, Dental & Vision coverage
  • Retirement Plan
  • Generous time off including Paid Time Off, Holidays, and Volunteer time off
  • Incentive Plan
  • Tuition Reimbursement
  • Comprehensive benefits packing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims codingclaims processingmembership processescustomer service processesaudit documentationdata analysistrend identification
Soft skills
collaborationcommunicationproblem-solving
Certifications
High School diplomaGED
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