Audits claims, customer service inquiries, member and group enrollment activities, product builds as well as focus and client audits as assigned
Supports IA and SIU with assistance as needed
Utilizing internal formatting, maintains adequate documentation to support all audit reviews and outcomes
Providing this material to the appropriate Performance Analyst for internal and BCBSA report compilation
Participate in team collaborative efforts to resolve audit issues
Utilizes the internal SharePoint Audit tool to communicate findings and follow up assuring corrective action is taken and documented
Completes the BCBSA LDLA Tool with the required information during LDLA reviews and provides completed work to the Reviewer for required review
Utilizes Reviewer feedback to assure independent compliance with the Program, identifying trends and assure ongoing accuracy
Requirements
A minimum of 5 years' experience in Claims, Membership or Customer Service (or combination of the three)
Understanding of the healthcare industry as it relates to Capital
Understanding of claims coding and processing including BlueCard and FEP; membership processes at both the group and member level; and customer service processes, also including FEP
Familiar with Capital’s various product designs and their coding structures
Familiar with Facets and FEPDirect
Familiar with Microsoft Office applications especially Excel
High School diploma or GED
Benefits
Medical, Dental & Vision coverage
Retirement Plan
Generous time off including Paid Time Off, Holidays, and Volunteer time off
Incentive Plan
Tuition Reimbursement
Comprehensive benefits packing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims codingclaims processingmembership processescustomer service processesaudit documentationdata analysistrend identification