Salary
💰 $110,300 - $183,800 per year
Tech Stack
AzureBigQuerySQLTableau
About the role
- Serve as the subject matter expert for Net Promoter Score (NPS)
- Act as a key liaison supporting various business units
- Analyze customer experience metrics
- Develop scalable frameworks for recurring analysis
- Create compelling data visualizations and dashboards
- Conduct descriptive and exploratory analyses
- Frame findings and develop executive-ready presentations
- Provide actionable insights based on both qualitative and quantitative research
Requirements
- Bachelor’s degree in Business Analytics, Statistics, Economics or a related field
- 7+ years in business intelligence, customer insights, or strategy analytics
- Data analysis experience
- Experience with quality checking data sources
- Proven experience working with VoC data
- Visualization & Reporting: Tableau, Power BI, Looker, Excel
- Web & UX Analytics: Google Analytics, Adobe Analytics, LogRocket, Hotjar
- Familiarity with regression-based analysis
- Advanced PC skills: Proficient in Microsoft Office
- SQL, Snowflake, BigQuery, Microsoft Azure Data Explorer
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisregression-based analysisNet Promoter Score (NPS)customer experience metricsdata visualizationqualitative researchquantitative researchbusiness intelligencecustomer insightsstrategy analytics
Soft skills
subject matter expertliaisonactionable insightspresentation skillsanalytical thinking