Capita

Customer Support

• Act as the voice of the company, dealing with various customer enquiries with professionalism and care
• Provide excellent customer service, delivering solutions that meet individual customer needs
• Identify vulnerable customers and adapt approach, providing additional support when required
• Handle escalated customer queries with empathy and integrity, logging accurately
• Deal with a wide range of queries across telephony, email, web chat and other channels
• Opportunity to learn new skills and progress internally in a supportive environment
• Hybrid role based at the Clonakilty office with potential to work from home depending on business needs

Customer Service Advisor

• Be the voice of the company, dealing with various customer enquiries across telephony, email and web chat
• Provide excellent customer service with focus on delivering solutions for individual customer needs
• Identify vulnerable customers and adapt approach, providing additional support when required
• Handle escalated customer queries with empathy and integrity and log accurately
• Opportunity to learn new skills, grow your career and work in a fun and supportive environment
• Complete 3 weeks full-time training (Mon–Fri 9am–5pm)
• Work-from-home role with specified weekend and bank holiday shifts