Capacity

Recruitment

• Own full-cycle recruiting for technical roles including Software Engineering, Data Science, Machine Learning, Product, and DevOps across U.S. and international markets
• Build and maintain proactive talent pipelines for high-priority and hard-to-fill technical roles, reducing reliance on reactive sourcing
• Partner closely with Engineering and Product leadership to deeply understand team structures, technical stacks, and role requirements — translating that into compelling, accurate job positioning
• Develop and execute multi-channel sourcing strategies (LinkedIn, GitHub, direct outreach, niche communities, referrals) tailored to technical candidate personas
• Conduct candidate assessments that evaluate both technical fit and cultural alignment, partnering with hiring managers on structured interview design
• Support hiring across GTM (Sales, Marketing, Customer Success), G&A, and Operations functions as business priorities shift
• Review resumes as well as conduct interviews and candidate screens to evaluate technical capabilities, soft skills, and overall cultural fit
• Flex across multiple open requisitions simultaneously, balancing technical and non-technical searches with strong prioritization and stakeholder communication
• Serve as a trusted recruiting partner to hiring managers across all functions, providing market insights, candidate feedback, and process guidance
• Play an active role in talent integration during M&A activity, including assessment of acquired talent pools and backfill planning
• Partner with People Operations and business leadership to develop recruiting strategies that support smooth organizational integration post-acquisition
• Help identify role redundancies, gaps, and headcount needs arising from M&A activity in coordination with HR and Finance
• Manage full-cycle recruiting for international roles with a working understanding of local hiring norms, market conditions, and candidate expectations
• Partner with People Operations on compliant job posting, offer structuring, and onboarding across different jurisdictions
• Build relationships with international sourcing channels, agencies, and talent communities relevant to our active markets
• Develop, maintain and continuously enhance all processes related to our applicant tracking system (ATS), including hiring manager guides, pipeline stages, application forms and questionnaires, feedback surveys, etc.
• Set up all job requisitions and monitor candidate progress
• Maintain accurate, timely data within the ATS to ensure pipeline visibility and reporting integrity
• Track and report on key recruiting metrics including time-to-fill, source effectiveness, offer acceptance rate, and pipeline conversion
• Deliver a consistently excellent candidate experience at every stage — responsive communication, organized interview processes, and thoughtful feedback loops
• Identify and recommend process improvements to increase recruiting efficiency and quality of hire as the organization scales

Global Recruiter

People Operations

• Leadership & International People Strategy: Execute international people strategy in full alignment with the company’s goals, mission, vision, and values.
• Lead and directly manage all HR operations across the United Kingdom, Switzerland (including day-to-day operations), Spain and Latin America, working closely with in-country People Ops and Administration teams as well as external providers.
• Serve as the primary HR point of contact for new country and regional expansions as the organization grows globally, partnering with Legal and Finance to evaluate entry strategies for new markets.
• Build and maintain relationships with local employment counsel across all active regions.
• Directly manage the international People Operations team through mentoring, coaching, and ongoing feedback to drive professional growth and to ensure effective operation across all regions.
• Oversee the Switzerland office operations in partnership with the local Administrative/Office Manager, ensuring the Zurich/Geneva workspace operates smoothly and in compliance with Swiss workplace standards.
• Partner with hiring managers to define roles, source candidates, and streamline interview processes across international regions.
• Oversee a seamless new hire process and integration experience for all international team members, including merger and acquisition onboardings.
• Oversee international payroll operations in partnership with local payroll providers, ensuring accuracy, timeliness, and compliance with local tax and statutory requirements across all regions.
• Partner with the Senior Director of People Operations and Finance to develop and maintain competitive, equitable compensation frameworks across all international markets.
• Oversee local benefits administration, ensuring offerings are locally competitive and compliant with regional norms and legal requirements.

Director, People Operations – International

Consultant

• Serve as the accountable and responsible owner for all functional and technical requirements on assigned implementation projects, participating from kickoff through sprint readiness and go-live documentation
• Attend and contribute to internal and client kickoff meetings; review the Sales Order and Solutions Summary to understand scope, sales commitments, integration complexity, and delivery expectations before any client-facing session
• Lead pre-discovery research: investigate client tech stack, identify credential and access requirements, and develop an initial integration architecture approach before discovery begins
• Facilitate and attend client discovery sessions including Conversational Design presentations, Technical Requirements sessions (per integration point), and Internal Technical Review/Whiteboard sessions with Engineering
• Own Epic development: define business problems and desired outcomes, document all technical considerations, write user stories with clear acceptance criteria (including discovery/spike and testing stories), collaborate on story point estimation, and sequence stories for optimal sprint flow
• Validate the Definition of Ready (DoR) before sprint planning: ensure all technical unknowns are resolved, client credentials and access are available, acceptance criteria are complete, and dependencies are cleared
• Define API specs, coordinate whitelisting, and document all credentials, test accounts, and logins required for development and QA
• Brief development teams on the technical approach at the start of each sprint; serve as the go-to resource for build-phase questions on scope, logic, and edge cases
• Complete post-UAT Confluence documentation covering integrations, platform configuration, API details, client contacts, and architecture diagrams before the Transition to Support meeting can be scheduled
• Partner with the Project Manager to manage scope boundaries, advise on change requests, and support the creation of change order documentation when client requests fall outside agreed scope
• Contribute to the ongoing improvement of Capacity’s implementation standards, decision frameworks, and technical documentation practices

Solution Consultant

Account Executive

• Identify and engage potential customers through strategic outbound efforts including cold calling, research, networking, and marketing-supported campaigns.
• Act as the first point of contact for inbound leads generated through marketing initiatives (webinars, guides, website forms, etc.).
• Qualify leads through thoughtful discovery and needs analysis.
• Partner with Marketing to align on campaign messaging, target segments, and performance feedback.
• Establish and grow relationships with prospects by understanding their pain points and objectives.

Inside Sales Representative

Controller

• Read and interpret customer contracts to identify terms and conditions that impact revenue recognition in a customer-centric and accountable manner
• Work with Global Finance team in setting up ASC 606 revenue recognition models, ensuring consistency, technical accuracy, and alignment with company policy
• Execute monthly and quarterly revenue close activities in a timely, accurate, and well-documented manner
• Manage compliance related to revenue recognition controls with a strong focus on accountability and reliability
• Support external audits through clear documentation, responsive communication, and collaborative engagement
• Collaborate closely while building effective working relationships across Finance and non-Finance teams, including Sales, Legal, and Operations
• Apply ASC 606 technical accounting guidance to company-specific revenue scenarios involving complex, multi-element arrangements
• Review of new contracts, amendments, and statements of work (SOWs) to ensure compliance with GAAP and company policy
• Identify, document, and communicate complex revenue accounting matters to stakeholders and auditors in an authentic and clear manner
• Prepare technical accounting memoranda under US GAAP
• Contribute to the continuous improvement of revenue policies, procedures, and processes in an agile and innovative technology environment
• Respond to revenue-related inquiries and ad-hoc requests to deliver clear analysis, insights, and recommendations to internal stakeholders

Global Recruiter

Director, People Operations – International

Solution Consultant

Inside Sales Representative

Revenue Controller