Capacity

Engineer

• Triage and manage customer support issues, ensuring effective communication through resolution.
• Coordinate closely with engineering teams to diagnose and resolve complex technical problems.
• Drive the automation and technical management of license issuance and renewal workflows.
• Run and maintain integration tests, particularly with IVR platforms.
• Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2.
• Install, configure, and maintain Kubernetes clusters, often deployed via Helm.
• Run, troubleshoot, and maintain Docker containers.
• Execute, maintain, and update internal scripting in languages like Python and Go.
• Support automation efforts for deployment, testing, and other operational tasks.

Delivery Engineer III

Full-stack Engineer

• Secure Linux and Docker container development
• Lead development efforts and work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech technology
• Full life cycle ownership including requirements gathering, system design, implementation, and deployment
• Ensure documentation standards are maintained for change control processes
• Work with mixed C/C++ and Golang tasks, at times migrating from C++ to Golang
• Troubleshoot issues related to networking
• Independently interface with customer support and QA teams to drive feature identification and bug resolution
• Maintain and improve the performance, stability, and efficiency of the multithreaded and multiple process software suite
• Design and architect new components, features, and services, ensuring scalability, performance, and reliability
• Contribute to the long-term technical roadmap and strategic planning for the platform

Software Engineer III

• Secure Linux and Docker container development.
• Work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech technology.
• Full life cycle development including new development, design, maintenance, etc.
• Ensure documentation standards are maintained for change control processes.
• Work with mixed C/C++, Golang and Python tasks.
• Collect and collate data.
• Create and build models using ML techniques.
• Undertake and record outcomes of experiments.
• Liaise with the technical teams to efficiently deploy models to production.
• Assist with release tasks, such as testing and troubleshooting issues.
• Engage in continuing professional development, including developing new skills and knowledge of programming, ML, research methods, and techniques.

Delivery Engineer III

Software Engineer III

Research and Development Engineer