Solution Consultant

Capacity

Solution Consultant at Capacity creating technical architectures from client requirements. Collaborating with teams to deliver implementations for AI-powered support automation.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the accountable and responsible owner for all functional and technical requirements on assigned implementation projects, participating from kickoff through sprint readiness and go-live documentation
Attend and contribute to internal and client kickoff meetings; review the Sales Order and Solutions Summary to understand scope, sales commitments, integration complexity, and delivery expectations before any client-facing session
Lead pre-discovery research: investigate client tech stack, identify credential and access requirements, and develop an initial integration architecture approach before discovery begins
Facilitate and attend client discovery sessions including Conversational Design presentations, Technical Requirements sessions (per integration point), and Internal Technical Review/Whiteboard sessions with Engineering
Own Epic development: define business problems and desired outcomes, document all technical considerations, write user stories with clear acceptance criteria (including discovery/spike and testing stories), collaborate on story point estimation, and sequence stories for optimal sprint flow
Validate the Definition of Ready (DoR) before sprint planning: ensure all technical unknowns are resolved, client credentials and access are available, acceptance criteria are complete, and dependencies are cleared
Define API specs, coordinate whitelisting, and document all credentials, test accounts, and logins required for development and QA
Brief development teams on the technical approach at the start of each sprint; serve as the go-to resource for build-phase questions on scope, logic, and edge cases
Complete post-UAT Confluence documentation covering integrations, platform configuration, API details, client contacts, and architecture diagrams before the Transition to Support meeting can be scheduled
Partner with the Project Manager to manage scope boundaries, advise on change requests, and support the creation of change order documentation when client requests fall outside agreed scope
Contribute to the ongoing improvement of Capacity’s implementation standards, decision frameworks, and technical documentation practices

Requirements

What you’ll need

10+ years of professional experience, with at least 3 years in a Solution Consultant, Solutions Architect, or Technical Consultant role within a SaaS or enterprise software professional services environment
Demonstrated experience designing and documenting solutions for conversational AI, virtual agents, IVR/CCaaS, or automation platforms; ability to make principled architecture decisions and defend them to both technical and non-technical audiences
Deep fluency with integration patterns: REST APIs, OAuth, SAML, webhooks, and API spec documentation; experience gathering and validating requirements across multiple integration points simultaneously
Hands-on familiarity with Agile/Scrum delivery: writing user stories and acceptance criteria, collaborating on story point estimation, validating Definition of Ready, and briefing development teams
Strong client-facing skills with the ability to lead technical discovery sessions, translate complex requirements into buildable specifications, and communicate trade-offs clearly to business stakeholders
Comfort working across the full implementation lifecycle — from kickoff and requirements gathering through sprint readiness, QA support, and go-live documentation
Experience with tools such as Jira, Confluence, Smartsheet, and Google Workspace as part of a structured project delivery workflow
Exceptional written documentation skills: architecture decision records, API specs, user stories, and technical Confluence pages should be second nature
Familiarity with compliance and security considerations relevant to enterprise SaaS implementations (SOC 2, GDPR/CCPA, HIPAA/PCI as applicable)
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field (or equivalent practical experience)
Willingness to travel to client sites for kickoff and critical milestone meetings, and to support occasional after-hours go-live events

Benefits

Comp & perks

Employer-paid health insurance (for you and your eligible dependents)
Profit Interest Units/incentive compensation
Unlimited vacation policy
401(k) with a company match
Short term disability insurance
Group life AD&D insurance
A supportive, diverse workplace where we prioritize respect for each other and our clients
A fun and collaborative team culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

REST APIsOAuthSAMLwebhooksAPI spec documentationAgileScrumuser storiesacceptance criteriaintegration architecture

Soft Skills

client-facing skillscommunicationleadershipdocumentationproblem-solvingcollaborationrequirements gatheringtechnical translationdecision-makingadaptability