Own the end‑to‑end lifecycle of digital workflow platforms (primarily ServiceNow)
Define and maintain a platform strategy aligned with enterprise priorities, operating models, and governance requirements
Act as the platform product owner, balancing demand, technical debt, risk, and value delivery
Lead solution design and architectural decisions across ServiceNow modules
Oversee intake, prioritization, and execution of platform enhancements and initiatives
Establish and run a single intake model for all ServiceNow demand
Act as the design authority for ServiceNow
Ensure platform configurations follow best practices and remain upgrade‑safe
Ensure platform availability, performance, and reliability
Enable ServiceNow to support audit, security, and compliance requirements
Track and report value delivered by the platform
Lead and develop a team of ServiceNow architects, administrators, and/or analysts

Requirements

7+ years of experience working with enterprise workflow or service management platforms
3+ years in a platform ownership or leadership role
Strong hands‑on experience with ServiceNow architecture and modules
Experience operating in a regulated or audit‑sensitive environment
Proven ability to balance strategy, delivery, and operational stability
Preferred ServiceNow certifications (CSA, CIS, CAD, or equivalent)
Experience with enterprise integrations and CMDB governance
Exposure to security, risk, or compliance workflows
Experience leading platform modernization or scaling initiatives

Benefits

extended health and dental coverage
paid vacation
participation in our employer-supported retirement savings program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowenterprise workflow platformsservice management platformsplatform architectureplatform enhancementsenterprise integrationsCMDB governanceplatform modernizationscaling initiatives

Soft Skills

leadershipstrategic thinkingrisk managementvalue deliveryoperational stability

Certifications

CSACISCAD