Canopy Growth Corporation

Director

• Define and execute the vision for modern workplace technologies and infrastructure services aligned with business objectives
• Drive adoption of Microsoft 365 ecosystem and other collaboration tools to enhance employee productivity
• Oversee global IT operations, ensuring high availability and performance of infrastructure systems
• Own day-to-day operational support for end-user services, service desk, and infrastructure platforms
• Manage on-premises and cloud infrastructure, including servers, storage, networking, and connectivity
• Ensure robust security practices across workplace technologies and infrastructure
• Implement governance frameworks for data protection and regulatory compliance

Director, Modern Workplace – Infrastructure

Bilingual

• Responsible for scheduling and coordinating appointments for patients into designated clinic days and Health Care Practitioner schedules
• Work with the team to provide input on the day-to-day administrative duties that align with business strategies and goals
• Responsible for answering all phone calls and email queries from patients, licensed producers, business partners and other parties promptly
• Ensure that incoming referrals, faxes, and prescriptions are responded to and acted upon in a timely manner
• Assist with scanning and indexing medical records
• Create and update patients' electronic health records
• Provide administrative reports and make corrections to ensure accurate record keeping
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
• Prepare correspondence between medical providers and their patients
• Provide exceptional quality customer service to patients at all times
• Ensure that job activities are aligned with established strategic business goals and targets
• Maintain professional and technical knowledge by studying all information and updates provided by supervisors and the management team through attending all meetings and reviewing all internal emails and relative procedural data bases.
• Communicate any complaints, problems and concerns to the appropriate individuals or departments
• Adhere to confidentiality policies with all data, including patients, employee and operational data
• Adhere to quality assurance and compliance with all regulatory requirements
• Attend scheduled department staff meetings and provide regular reporting to the team lead
• Participate in continuing education activities
• Assist in the orientation of new staff
• Other duties as assigned

Director, Modern Workplace – Infrastructure

Bilingual Booking Team Specialist