Canopy Growth Corporation

Bilingual

• Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients.
• Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment
• Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team
• Providing compassionate care to patients, displaying empathy and understanding at all times.
• Being direct, strong and confident with communication.
• Coordinating with the Booking team members to ensure the entire patient journey from start to finish is simple, accessible, customer-friendly and clean, ensuring follow-up for upholding specific standards for messaging and protocols as set by Management.
• Maintain accurate notes regarding ordering and patient interaction.
• Executing the development of education and patient ordering processes as set by Management.
• Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities.
• Facilitate booking process for scheduling all follow-up appointments.
• Other duties as assigned

Bilingual Patient Care Representative