Canonical

Support Engineer

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical’s portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Linux Desktop & Devices Support Engineer

Engineering Manager

• Leading their teams in elevating the Linux developer and user experience
• Designing, building and shipping high quality, performant software in Rust, Go and Python
• Demonstrating sound engineering principles through architecture, development and code reviews
• Taking responsibility for planning, estimation and execution
• Working with product management to define the vision and strategy for Ubuntu
• Setting expectations with other engineering teams, senior management, and external stakeholders
• Offering coaching, mentoring, technical feedback and hands-on career development
• Contributing to upstream and neighboring open source projects
• Authoring and improving technical and community documentation

Linux Desktop & Devices Support Engineer

Ubuntu Engineering Manager