Canon USA

Technical Printer Support Representative I, Inkjet

Canon USA

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, Virginia

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Salary

💰 $15 - $16 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide positive and professional technical support to Canon customers via phone, email, and chat
  • Analyze complex issues to answer questions, troubleshoot, and advise on solutions
  • Promptly identify, research, and resolve customer inquiries using all available software and network tools
  • Interact with customers and team members simultaneously to expedite call resolution
  • Make prompt, accurate business decisions that mutually benefit the business and the customer
  • Document interactions and resolutions in our easy-to-use applications
  • Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website

Requirements

  • Provide positive and professional technical support to Canon customers via phone, email, and chat
  • Analyze complex issues to answer questions, troubleshoot, and advise on solutions
  • Promptly identify, research, and resolve customer inquiries using all available software and network tools
  • Interact with customers and team members simultaneously to expedite call resolution
  • Make prompt, accurate business decisions that mutually benefit the business and the customer
  • Document interactions and resolutions in our easy-to-use applications
  • Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
  • High school diploma or equivalent
  • Previous customer service or call center experience
  • Demonstrated knowledge of PC operating systems such as Windows and/or MAC
  • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
  • Keyboarding and MS Office proficiency
  • Ability to work independently and manage time effectively
  • Strong communicator with active listening skills and proficiency in English
  • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
  • Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
  • Dependable, punctual, and consistent attendance are a must for this position
  • A reliable high-speed internet connection and a workspace free from noise and distractions