Senior Customer Support Representative – Vetify Fulfillment Representative
Avetta
Cloud
Technical Printer Support Representative I, Inkjet
Canon USA
full-time
Posted on:
Location: Florida, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $16 per hour
Job Level
Mid-LevelSenior
About the role
- Provide positive and professional technical support to Canon customers via phone, email, and chat
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
Requirements
- Provide positive and professional technical support to Canon customers via phone, email, and chat
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance are a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
