Senior Customer Support Representative – Vetify Fulfillment Representative
Avetta
Cloud
Customer Service Representative I
Canon USA
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Location US-IL-Itasca; Requisition ID 33476; Category Sales Support; Full-Time; Workstyle Hybrid.\n
- Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers.\n
- Your Impact - Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.\n
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.\n
- Keeps records of customer interactions, processes customer accounts and files documents.\n
- Follows communication procedures, guidelines and policies.\n
- Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.\n
- Requires strong phone contact handling skills and active listening.\n
- Good customer orientation and ability to adapt/respond to different types of characters.\n
- Excellent communication and presentation skills.\n
- Ability to multi-task, prioritize, and manage tasks effectively.\n
- Works in a call center environment.
