Customer Support
Candid Health
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • Colorado • United States
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Salary
💰 $70,000 - $125,000 per year
Job Level
About the role
- Provide high quality support for Level 1 (L1) support inquiries
- Work cross functionally with internal teams
- Drive Support team’s internal efficiency by creating SOPs
- Proactively identify improvement areas within Support team operations
- Ensure application of efforts efficiently for greatest impact
Requirements
- 1-4 years of experience within healthtech support
- Familiarity with insurance claims processing is a bonus
- Comfortability troubleshooting technical issues such as API and platform integrations is a bonus
- Excellent written communication skills
- Ability to quickly prioritize new tasks
- Ability to creatively troubleshoot customer issues
- Professionalism, respect, and empathy for the customer
Benefits
- Equity
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingAPI integrationplatform integrationinsurance claims processing
Soft Skills
written communicationtask prioritizationcreative problem solvingprofessionalismempathy