Candid Health

Customer Support

• Provide high quality support for Level 1 (L1) support inquiries
• Work cross functionally with internal teams
• Drive Support team’s internal efficiency by creating SOPs
• Proactively identify improvement areas within Support team operations
• Ensure application of efforts efficiently for greatest impact

Revenue Operations

• Lead day-to-day sales operations including quota management, commissions, forecasting, and quarterly/annual planning
• Build annual operating plans, prepare board and executive-level reporting, and drive change management across GTM functions
• Partner with Finance on invoicing, compensation, and revenue recognition
• Collaborate with Legal on NDAs, contracts, and deal enablement
• Support Marketing and Product teams with pricing and product feature alignment
• Define and optimize the GTM tech stack (CRM, forecasting, reporting tools)
• Hire, coach, and develop a high-performing Sales Operations team
• Provide proactive reporting and insights to the executive team to guide strategic decisions.

Head of RevOps

Account Executive

• Drive new logo sales with traditional healthcare providers, managing several hundred accounts.
• Qualify and close complex, multi-stakeholder strategic deals including high 6 and 7-figure opportunities.
• Navigate complex healthcare provider organizations, building relationships with C-level executives.
• Lead coordinated deal strategy in partnership with Solutions Consultants.
• Operate as a core member of a cross-functional growth engine.

Enterprise Account Executive

Billing Specialist

• Manage a team of billers handling client claims
• Prioritize work, monitor team productivity & quality
• Claims analysis to achieve excellent customer outcomes and KPIs
• Lead and support the billing team

Billing Lead

Security Engineer

• Build security protections into systems to ensure a secure by default posture.
• Participate in design reviews and threat modeling sessions.
• Understand and oversee HIPAA, SOC2, SOC1, PCI and HITRUST compliance.
• Regularly audit platforms for vulnerabilities.
• Coordinate with vendors for penetration testing and security services.

Director

• Oversee revenue cycle operations across Candid Health's portfolio of clients
• Manage high-performing onshore and offshore teams
• Drive RCM KPIs and outcomes
• Build & scale the department by creating and refining playbooks
• Monitor key metrics to adjust resourcing and priorities
• Act as the primary contact for complex customer issues
• Partner with Customer Support and Customer Strategy & Operations teams

Customer Support

Head of RevOps

Enterprise Account Executive

Billing Lead

Security Engineer

Revenue Cycle Management Lead – Director Level