Canadian Mental Health Association Peel Dufferin

Program Manager

• Manage day-to-day operations and leadership to a RAAM MDT of clinical staff responsible for the delivery of support and services to clients and their families
• Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services
• Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience by supporting staff in prioritizing client issues and tasks as needed
• Advance clinical and administrative quality of RAAM by tracking service quality indicators and targets
• Provide direct clinical supervision to staff
• Observe staff with clients and conduct regular audits, supervision, and support professional development
• Manage the planning and monitoring of staff schedules, and workloads to ensure adequate coverage to meet operational requirements, across all sites
• Coordinate agenda for weekly clinical meetings, including planning, chairing, and following up with actions as appropriate
• Support team members in case conferences, including planning, chairing, and following up with actions as necessary
• Respond to client complaints and consult with the Director on the resolution of issues
• Ensure that clinical records and program data are maintained in accordance with the standards of CMHA Peel Dufferin and funders
• Escalate staff and clinical issues to the Director, as appropriate
• In collaboration with RAAM administrator, support with harm reduction supplies
• Promote RAAM services with community partners, and within marginalized populations, including those experiencing homelessness, mental health concerns, and addictions
• Support the development of operational budgets including financial and human resource requirements
• Monitor assigned budgets and expenditures in accordance with organizational financial policies
• Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students

Program Manager, Rapid Access Addictions Medicine

Recruitment

• Support organizational full cycle recruitment focusing on minimizing barriers and following equitable and inclusive practices
• Draft and update effective accurate job descriptions for various organizational roles using an anti-oppressive and anti-racist lens
• Post and manage all recruitment requisitions on social media platforms, college and university job boards, industry specific boards and via internal organizational communications
• Verify employee qualifications by following up with professional colleges and associations on an annual basis
• Drive talent pipeline by researching, identifying, attracting and generating pools of diverse top-quality candidates by evaluating profiles
• Engage potential candidates using social media and representing the organization at job fairs and other applicable events
• Utilize ATS to track, screen and communicate with candidates as well as monitor recruitment metrics, striving for continual improvement in the recruitment process
• Support completion of applications for grant opportunities related to employment
• Lead participation and support for recruitment related events such as job fairs, networking events and post-secondary open house events

Program Manager, Rapid Access Addictions Medicine

Talent Acquisition Coordinator