Program Manager, Rapid Access Addictions Medicine

Canadian Mental Health Association Peel Dufferin

Program Manager overseeing daily operations and clinical delivery at the Rapid Access Addictions Medicine clinic. Leading a multidisciplinary team while ensuring optimal client care and service delivery.

Posted 5/8/2026full-timeBrampton • 🇨🇦 CanadaMid-LevelSenior💰 CA$84,665 - CA$99,606 per yearWebsite

About the role

Key responsibilities & impact

Manage day-to-day operations and leadership to a RAAM MDT of clinical staff responsible for the delivery of support and services to clients and their families
Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services
Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience by supporting staff in prioritizing client issues and tasks as needed
Advance clinical and administrative quality of RAAM by tracking service quality indicators and targets
Provide direct clinical supervision to staff
Observe staff with clients and conduct regular audits, supervision, and support professional development
Manage the planning and monitoring of staff schedules, and workloads to ensure adequate coverage to meet operational requirements, across all sites
Coordinate agenda for weekly clinical meetings, including planning, chairing, and following up with actions as appropriate
Support team members in case conferences, including planning, chairing, and following up with actions as necessary
Respond to client complaints and consult with the Director on the resolution of issues
Ensure that clinical records and program data are maintained in accordance with the standards of CMHA Peel Dufferin and funders
Escalate staff and clinical issues to the Director, as appropriate
In collaboration with RAAM administrator, support with harm reduction supplies
Promote RAAM services with community partners, and within marginalized populations, including those experiencing homelessness, mental health concerns, and addictions
Support the development of operational budgets including financial and human resource requirements
Monitor assigned budgets and expenditures in accordance with organizational financial policies
Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students

Requirements

What you’ll need

Bachelor’s degree in Nursing, Psychology, Social Work, or a related field; (Master’s degree is an asset)
Registration with a Professional College
Minimum of 5 years of clinical experience within the community mental health & addictions field
Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day-to-day operations
Knowledge of mental health legislation, serious mental illness, concurrent disorders and/or dual diagnosis and recovery-based philosophy and practices
Additional certifications in addictions, trauma-informed care, and crisis intervention are advantageous
Strong understanding of substance uses and harm reduction philosophy
Knowledge of local resources and programs within the community to support clients with addiction
Being knowledgeable in a variety of evidence-informed treatment modalities
Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality
Willingness to continually improve understanding around cultural competence
Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
Fluency in a second language, including ASL (American Sign Language) is considered an asset
Valid Canadian driver’s license and access to an insured automobile in good repair
A satisfactory Vulnerable Sector Screening (Police Check) report

Benefits

Comp & perks

4 weeks accrued vacation
Up to 18 paid sick days accrued per year, plus 2 flexible days each year
HOOPP Pension Plan
Ongoing professional development plus $250 annual funding for continuing education and certifications
$350 annual allowance to invest in achieving your personal wellness goals
Participation in organizational pay for performance incentive program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical supervisionprogram developmentservice quality indicatorsharm reductionevidence-informed treatment modalitiesbudget managementperformance managementcrisis interventionaddictions knowledgemental health legislation

Soft Skills

interpersonal skillsleadershipcommunicationcultural competencetrust buildingteam supportproblem resolutionmentoringcoachingcollaboration

Certifications

Bachelor’s degree in NursingBachelor’s degree in PsychologyBachelor’s degree in Social WorkMaster’s degree (asset)Professional College registrationaddictions certificationtrauma-informed care certificationcrisis intervention certificationVulnerable Sector ScreeningASL fluency (asset)