Establishes and monitors day-to-day workload priorities
Mentors and provides direction to staff
Serves as an escalation point for data and operational issues
Participates in projects relating to Asset and Configuration Management
Supports leadership in the implementation of the CMDB
Educates stakeholders and promotes the adoption of Service Configuration Management practices
Reconciles CMDB data when exceptions are noted
Resolves CI duplicates within the CMDB
Performs CMDB audits to ensure data completeness and quality
Creates and maintains Service Mappings

Requirements

Bachelor’s degree in computer science, Computer Engineering, or equivalent experience
Configuration Management experience
Knowledge in basic server, network administration and other infrastructure domains
Extensive hands-on experience with ServiceNow ITOM Discovery
Experience with ServiceNow CMDB
Experience in data analysis and management utilizing advanced Excel techniques
Understanding of Service Management processes
Working knowledge of CSDM
ITIL Foundations Certified
Familiarity with Agile, and SCRUM methodologies

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Configuration Managementdata analysisadvanced Excel techniquesServiceNow ITOM DiscoveryServiceNow CMDBserver administrationnetwork administrationCSDM

Soft Skills

mentoringleadershipproblem-solvingcommunication

Certifications

ITIL Foundations Certified