Team Manager, Disability Management Services
Canada Life
full-time
Posted on:
Location Type: Office
Location: Langley • Canada
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Salary
💰 CA$71,900 - CA$119,800 per year
About the role
- Provide expertise, oversight, and guidance to the team on the management of claims including: benefit entitlement decisions assessment of referral to internal and external service providers management of claims expenses assessment and creation of return to work plans claim management.
- Coaching to ensure consistent staff performance and development (includes monthly review of claims, one on one discussions for ongoing review of performance and areas of development).
- Provide leadership and coaching of organizational skills and prioritization in order to help staff achieve individual, team and office performance goals.
- Collaboration with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives across client groups, and teams, while handling the challenges of a changing environment.
- Effectively articulate ideas and directions to staff to promote trust, commitment, and motivation.
- Clearly and concisely explain, present, and summarize information verbally at a level appropriate to your intended audience.
- Gathering and analyzing information to anticipate and recognize problems and opportunities, create and evaluate alternatives, and engage in continuous assessment and improvement to develop solutions in collaboration with staff and our plan sponsors.
- Building strong business relationships with plan sponsors and internal customers.
- Handling appeals and escalated complaints to resolution.
Requirements
- Post-Secondary degree or equivalent, preferably in a related discipline
- A minimum of five years of related experience
- Excellent communication and interpersonal skills
- Proven leadership and coaching abilities
- Superior problem solving, decision making and analytical skills
- Ability to negotiate effectively
- Demonstrated commitment to the Group Disability Vision and Values
- Lead change management practices and drive continuous improvement.
- Reliability Status Security Clearance.
Benefits
- The cost of submitting security checks will be covered by Canada Life.
- Opportunities for professional development.
- Flexible work arrangements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementbenefit entitlement assessmentreturn to work plansproblem solvingdecision makinganalytical skillsnegotiation
Soft skills
leadershipcoachingcommunication skillsinterpersonal skillsorganizational skillsprioritizationcollaborationtrust buildingmotivation
Certifications
Post-Secondary degreeReliability Status Security Clearance