CAN Community Health

Manager

• This position ensures compliance with all regulations, policies, and procedures related to medical billing.
• Review systems and processes to identify potential compliance issues.
• Work with appropriate departments to correct such issues.
• Serve as the internal resource for billing-related questions.
• Provide training related to appropriate billing.
• Work with various departments to ensure billing compliance.
• Implement short and long-term plans and objectives to improve billing, coding, denials/rejections, and appeal processes.
• Manage and optimize the revenue cycle process, ensuring accurate and timely billing, coding, and reimbursement.
• Conduct analysis of revenue data, identify trends, and generate reports to support decision-making and improve revenue capture.
• Implement strategies to enhance revenue capture, reduce denials, and improve overall revenue cycle efficiency.

Revenue Integrity Manager

Learning and Development

• Responsible for elevating clinical practice standards across CAN Community Health by overseeing onboarding, conducting skills training, and communicating updates in workflows and processes
• Works with local clinic leadership and departmental leadership to foster a culture of excellence, accountability, and continuous learning
• Serves as a subject matter expert to clinical staff across CAN sites on clinical workflows, processes, procedures, and skills as per scope of practice
• Communicates updates to the above effectively to impacted clinical staff
• Monitors and supports adherence to clinical procedures, skills performance, and documentation quality; escalates concerns to leadership as needed
• Supports local clinic leadership to provide coverage when needed
• Collaborates with department leadership to develop and refine onboarding programs, identify training opportunities and needs, and improve skills
• Facilitates new employee onboarding for clinical staff, ensuring readiness in core clinical tasks and CAN-specific procedures
• Coordinates competency validations, refresher training, and training events aligned with changes in state/federal guidelines or internal processes
• Helps create and maintain training records, competency records, onboarding retention audits, reference guides, and policy summaries to support clinical excellence
• Analyzes feedback, audits, and clinical data to identify training gaps or workflow inefficiencies; develops interventions and implements solutions
• Contributes to the development and deployment of clinical initiatives and special projects (e.g., rapid testing expansion, LAI pilots, EHR documentation tools)

Revenue Integrity Manager

Clinical Training Specialist