CAN Community Health

Manager

• Provides outpatient HIV medical case management services and patient advocacy through education, counseling, advocacy, benefits assessment and enrollment, and coordination of services.
• Ensures patient access to essential medications, medical care, and support services.
• Manage CAN Community Health’s Ryan White Case Management program across multiple locations.
• Day-to-day coordination of the Ryan White funded programs as assigned, including monthly billing, reporting and contract requirements to maintain complex with grant deliverables.
• Establish, evaluate, review, and/or revise policies and procedures for the provision of Ryan White funded case management services; assure that these services are compliant with HRSA and grantee guidelines.
• Monitor case management practices; participate in quality assurance and quality improvement effort related to case management.
• Mentor or otherwise support case managers, supervise case managers and case management team leads, oversee hiring and evaluation of case managers and team leads.
• Assure appropriate distribution of workload among the above.
• Respond to daily, routine questions and issues related to patient eligibility, appointments and scheduling/rescheduling, information in CAN’s EMR, CAREWare, and Provide Enterprise and other aspects of the Ryan White grant.
• Assure that new staff are appropriately trained and oriented to patient care programs and participate in screening and interviewing of candidates for new positions as they arise.
• Provide input to CAN Leaders concerning Staff Performance Reviews.
• Assure coordination of client services with other CAN departments.
• Report any staff performance issues or patient complaints to CAN leadership for appropriate action.
• Provide reports, invoices, and other documentation to the Sr. Director of Grants Management.
• Participate in the completion of quality assurance and quality improvement plans across multiple locations as directed by Ryan White grant guidance.
• Participate in local HIV planning activities including Ryan White Planning Council and/or its subcommittees.
• Oversee and coordinate with peer navigators, work with support groups, identification of patients lost-to-care, and other outreach.
• Assure that staff utilize the proper database program to accurately document all client encounters and services for clients and complete CAN billing sheets.
• Comply with all Bureau of HIV/AIDS eligibility and case management requirements, as well as keep up to date with program changes.
• Ensure integrity of case records through an audit review process.
• Promotes and practices CAN Community Health, Inc.’s mission and values and follows its policies and procedures.
• Ensures confidentiality is maintained by Ryan White funded staff regarding patient/client information in accordance with HIPAA, professional and departmental standards.
• Cross trains for effective client service and team participation.
• Practice safety, environmental and/or infection control methods.
• Participate in professional development activities to enhance knowledge and skills of HIV/AIDS and patient care programs to continually improve client services.
• Utilize resources and supplies in a cost-effective manner.
• Maintain professional, respectful and courteous relationships with clients, staff and visitors.

Manager, Case Management Services

Director

• Develop and implement the Foundation’s annual and long-range development plans, serving as the primary lead to providing vision, strategy, leadership, and management of the Foundation’s philanthropic activities
• This will include but is not limited to; annual campaigns, major giving activities, foundation/corporate giving and planned giving
• Will work in conjunction with the Executive Director in developing, implementing, and maintaining a successful donor cultivation and stewardship program to include creating systems and processes for prospect research, gift processing, donor acknowledgment, and ongoing reporting systems
• Responsible for creating and managing the Foundation’s annual development budgets
• Partner with appropriate departments at CAN as appropriate to execute donor outreach activities
• Maintain the Foundation’s donor database and track fundraising metrics to help evaluate effectiveness of campaigns
• Work with the Executive Director to properly promote activities to donors through the Foundation’s website, social media channels, and through other traditional communications activities
• Cultivate ongoing partnerships with philanthropic, corporate, and community organizations aligned with the Foundation
• Represent the Foundation at local and national conferences and community events
• Research, write and manage grant proposals and develop required reports
• Responsible for raising the profile of the program of work at the Foundation as well as CAN Community Health to potential funders
• Attend Foundation board meetings when required
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job
• Duties, responsibilities, and activities may change at any time with or without notice
• Must be able to pass a Level I background check (a Level II background may also be required)

Manager, Case Management Services

Development Director