Infrastructure Engineer
CampusWorks, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Administer and maintain mission-critical Windows and Linux servers in virtualized (VMware, Hyper-V) and cloud (Azure, AWS) environments
- Develop and maintain scripts (PowerShell, Bash, or Python) to automate tasks, improve system performance, and streamline operational workflows
- Configure, deploy, and support Windows and macOS desktop systems, ensuring optimal performance and consistent user experiences
- Troubleshoot endpoint, connectivity, and authentication issues by analyzing logs, configuration data, and network traffic
- Collaborate with network engineers to monitor and maintain connectivity, resolving LAN/WAN/Wi-Fi issues as they arise
- Support AV systems and classroom technology, ensuring seamless integration of instructional and collaboration tools for campus environments
- Participate in user access and permissions management, maintaining secure, compliant data access for managed services clients
- Monitor systems using tools such as ConnectWise, SolarWinds, or similar platforms; identify issues and escalate complex problems to senior team members when necessary
- Follow security best practices in all system and network configurations, applying updates and patches in compliance with FERPA, GLBA, and institutional standards
- Assist with periodic security audits, documenting findings and corrective actions to maintain compliance
- Maintain detailed and accurate infrastructure documentation, including system configurations, troubleshooting procedures, and setup processes
- Provide day-to-day leadership, coaching, and performance management for the Network Administrator and two Desktop Technicians, fostering collaboration and accountability across the team
- Ensure consistent service delivery, prioritization of tasks, and professional development for team members
- Support administrative and operational tasks such as inventory management, vendor coordination, and IT reporting
- Demonstrate strong soft skills, including communication, teamwork, organization, and adaptability in a client-focused environment
- Occasional travel to client sites, as needed
Requirements
- Hands-on experience administering Windows and Linux server environments
- Expertise with virtual machines (VMware, Hyper-V) and scripting (PowerShell, Bash, or Python)
- Strong proficiency in Windows and macOS desktop configuration, deployment, and support
- Working knowledge of networking, AV systems, and classroom technology
- Experience with Active Directory Services and Azure User Management, including AD administration, group policy, RBAC, OUs, and security groups
- Experience supporting Microsoft 365 and Exchange environments
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
- Proven ability to lead and develop team members, fostering a culture of collaboration and continuous improvement
- Strong organizational and leadership skills to manage priorities, resources, and administrative functions effectively
- Demonstrated ability to collaborate effectively across departments to align infrastructure solutions with business objectives
- Commitment to continuous learning and staying current with emerging technologies
- Associate’s degree in a related field or equivalent professional experience
- Minimum 3 years of experience in a technical IT role, including team leadership or supervisory experience
Benefits
- Competitive pay
- Robust benefits for full-time employees
- Professional development opportunities
- Flexibility in work-life balance
- Opportunities for meaningful work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows server administrationLinux server administrationVMwareHyper-VPowerShellBashPythonWindows desktop configurationmacOS desktop supportActive Directory Services
Soft skills
communicationteamworkorganizationadaptabilityleadershipcoachingperformance managementcollaborationproblem-solvingcontinuous improvement
Certifications
Associate’s degree in a related field