Customer Service – Logistics Manager
Campari Group
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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Tech Stack
About the role
- Responsible for leading and coordinating all customer service and logistics activities managed through outsourced partners
- Ensures safe, timely, and cost‑effective storage, movement, and delivery of products across Japan
- Facilitates seamless communication between internal stakeholders, external partners, and customers
- Oversees order processing and customer inquiry management for direct‑sales business
- Ensures outsourced customer service teams follow optimized and compliant processes
- Manages daily logistics operations including inspection, rework, over‑labelling, storage, and distribution through 3PL partners and co‑manufacturers
- Manages 3PL vendor relationships including KPI setting and performance review
- Manages inventory levels in Japan in close collaboration with supply chain planners
Requirements
- Bachelor’s degree in Supply Chain, Logistics, Engineering, Commerce, Economics, or related fields
- 10+ years’ experience in customer service and logistics, ideally within FMCG or alcohol-related industries
- Experience in demand‑supply‑inventory planning is a plus
- Strong leadership and interpersonal skills to engage outsourced teams and cross‑functional partners
- Ability to manage multiple projects concurrently
- Demonstrated capability to challenge existing processes constructively
- Strong organizational skills with attention to detail and structure
- Proactive problem‑solving and outcome‑driven mindset
- Proficiency in SAP or other ERP systems
- Advanced analytical skills including VLOOKUP, Pivot Tables, and SUMIF in Excel
- Ability to work both independently and collaboratively
- Adaptable and composed, capable of balancing flexibility with firmness
- Fluency in English; additional language abilities are an advantage.
Benefits
- Access global learning resources
- Cross-functional collaboration
- Exposure to one of the world’s most iconic spirits portfolios
- Lead meaningful supply chain processes with a high level of autonomy and impact
- Join a diverse global team that values inclusion, respect, and collective success
- Equal employment opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
demand-supply-inventory planninglogistics managementorder processingcustomer inquiry managementKPI settingperformance reviewinventory managementanalytical skillsVLOOKUPPivot Tables
Soft Skills
leadershipinterpersonal skillsorganizational skillsproblem-solvingattention to detailproject managementadaptabilitycollaborationcommunicationconstructive challenge