CAMP Systems International, Inc.

Customer Success Manager

• Own the post-sale customer relationship
• Drive product adoption, user engagement, and business value
• Proactively manage customer health and create action plans
• Collaborate closely with Account Managers
• Educate customers on new features and best practices

Product Marketing

• Lead the go-to-market (GTM) strategy and execution for Aircraft Health Management solutions
• Shape the market positioning, messaging, and adoption strategy for SaaS offerings
• Engage with customers, OEMs, Customer Advisory Boards (CAB), and industry associations
• Conduct market intelligence initiatives to track industry trends and customer needs
• Develop a differentiated positioning framework
• Collaborate on GTM planning for new product launches
• Create high-quality marketing assets including solution briefs and presentations
• Establish CAMP as the leading voice in Aircraft Health Management
• Drive collaboration with engineering and product management teams
• Define, monitor, and report on key performance indicators (KPIs) for product marketing initiatives

Director, Product Marketing

Account Executive

• Execute against strategic plans to grow Avinode Group’s revenue in the business aviation industry
• Deliver on sales targets and performance objectives while executing according to Avinode Group’s best practices
• Identify client pain points and understand their business challenges while delivering tailored solutions
• Consistently log all activities and track sales opportunities within Avinode Group’s CRM system
• Proactively manage and nurture leads through each stage of the sales pipeline
• Work collaboratively with colleagues across Avinode Group to deliver a seamless and effective customer journey for clients.
• Gain deep insights into customers' business drivers and challenges, regularly communicating insights to the organization.

Implementation Specialist

• Lead the implementation and onboarding of Avinode’s payment platform for new and existing customers globally.
• Guide customers through the setup, configuration, and integration of our third-party payment provider, including API-related steps.
• Consult with customers on best practices, compliance requirements, and payment workflows to ensure a smooth go-live.
• Proactively reinforce the value proposition of our payment platform throughout implementation, identifying opportunities to align product capabilities with customer goals and increase engagement.
• Act as the technical point of contact during the onboarding phase, partnering closely with the Payment Solutions Manager for larger or more complex customers.
• Collaborate with internal teams (Payment Operations, Product, Engineering, Customer Success) to escalate issues, manage dependencies, and drive resolution.
• Maintain detailed documentation of implementation steps, configurations, and customer needs to ensure a smooth transition to support and success teams.
• Identify opportunities to improve onboarding processes and sales enablement during implementation, and contribute to the development of scalable playbooks and tools.

Payment Implementation Specialist

Compliance

• Assist in implementing and maintaining policies and procedures related to U.S. export control regulations, including the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) and Office of Foreign Assets Control (OFAC) sanctions programs.
• Conduct screening activities related to denied or restricted parties, embargoed countries, and other sanction-related considerations.
• Review and process Know Your Customer (KYC) and end-use/end-user checks in support of due diligence and risk mitigation.
• Assist in the review of potential compliance issues or violations and escalate to Trade Compliance leadership as appropriate.
• Provide trade compliance support to internal functional areas.
• Assist in recordkeeping.

Customer Success Manager

Director, Product Marketing

Account Executive

Payment Implementation Specialist

International Trade Compliance Analyst I