CAMP Systems International, Inc.

Data Scientist

• Deliver generative AI features: design, fine‑tune, and evaluate LLM/LMM applications (prompting, RAG, safety, and evals) that ship to production.
• Build agentic AI workflows: plan and execute multi‑step tasks with tool use, memory, and orchestration; integrate with internal APIs and data sources.
• Build & ship models: Develop, deploy, and scale machine learning models; own full lifecycle from experimentation to production, monitoring, and iteration.
• Integrate analytics: Embed advanced analytics into applications and systems to enhance functionality and decision-making.
• Deep data analysis: Analyze large, complex datasets to extract insights that inform strategy and product direction.
• Raise the bar on rigor: Apply regression, tree-based methods (Random Forest, Boosting), text mining/NLP, neural networks, and clustering with strong statistical validation.
• Optimize pipelines: Improve performance and reliability of ML pipelines and cloud integrations across AWS, Google Cloud, and Azure.
• Mentor & lead: Guide junior teammates; enforce best practices for experimentation, documentation, and reproducibility.
• Partner cross-functionally: Work closely with product, engineering, and business stakeholders to align initiatives with outcomes and timelines.

Lead Data Scientist

General

• Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a key CAMP partnership
• Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues
• Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service
• Identify opportunities to improve the relationship with this key partner, drive new business, and enhance our value
• Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services
• Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution
• Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications
• Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers
• Draft and deliver targeted presentations
• Record, manage and track customer issues through final resolution
• Perform post-resolution follow-ups of customer issue requests

OEM Field Service Representative

Customer Support

• Represent FlightBridge in a positive and professional manner.
• Maintain excellent relationships with FlightBridge customers and vendors.
• Answer FlightBridge support calls, emails and website inquiries.
• Manage airline ticketing issues, booking changes and refunds directly in Sabre GDS, ensuring timely resolution of errors and compliance with policies.
• Coordinate with airlines, vendors, and customers to address credit card declines, voids, and ticketing exceptions, ensuring smooth transactions.
• Effectively and quickly analyze and resolve customer-reported issues, whether technical or non-technical in nature.
• Follow the issue through successful resolution.
• Escalate issues to the technical support and software engineering teams as needed.
• Maintain expert working knowledge of FlightBridge technology and how our customers use the system in various operational situations.
• Assist the account management team with new customer onboarding, including systems integration tasks, new user setup, data import, account settings and preferences configuration.
• Tasks must be performed while adhering to service level agreements and delivery times set by the account manager.
• Work directly with software partners to help jointly resolve issues between integrated systems.
• Work with vendors to resolve booking, fulfillment and billing concerns.
• Thoroughly understand customer issues; resolve "tier one" issues; provide solutions and address concerns.
• Communicate customer requests to team and record and route issues to appropriate individuals via assigned tickets.
• Develop templates and scripts for common problems and requests.
• Perform quality assurance and software testing for code fixes and enhancements linked to customer reported issues and requests.
• Document account activity accurately and consistently in the CRM tool.

Customer Support Specialist

• Be the first line of contact when customers, clients, and partners call or e-mail with inquiries
• List, understand, and act in response to needs
• Maintain records of customer communications
• Provide effective and efficient assistance of customer facing applications, reports, and services
• Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts
• Maintain high standards of telephone and e-mail etiquette and promptness

Customer Service Representative

Analyst

• In this role, you will be tasked with a mixture of client technical support and engine performance analysis and system validation.
• You will be expected to analyze gas path performance data to identify premature engine deterioration and recommend maintenance in accordance to OEM approved instructions for continued airworthiness.
• Provide customers and other departments with technical support with regards to engine performance.
• Recommend system improvements and validate new features.
• Maintain a record of customer communications.
• Maintain knowledge of applicable OEM and engine model maintenance program requirements.

EHM Analyst

• In this role, you will be tasked with a mixture of client technical support and engine performance analysis and system validation.
• We are looking for aviation enthusiasts with a deep understanding of the turbomachinery operation and a desire to help our customers optimize their engine maintenance by providing maintenance recommendations based on the analysis of gas path performance data.
• The most successful people are passionate about investigating suspicious performance trends and shifts to understand their cause.
• They bring a concierge approach to customer care, with accelerated understanding for business data, database management and system functionality validation.
• As an EHM Analyst you get the chance to apply your wealth of aviation knowledge in a new and unique format.
• Analysis of gas path performance data to identify premature engine deterioration and recommend maintenance in accordance to OEM approved instructions for continued airworthiness.
• Provide customers and other departments with technical support with regards to engine performance.
• Recommend system improvements and validate new features.
• Provide support to develop new product and services.
• Maintain a record of customer communications.
• Maintain knowledge of applicable OEM and engine model maintenance program requirements.

Engine Health Analyst – Aircraft Engines

Technical Product Manager

• Explore and shape engine health concepts by investigating performance trends (gas path, vibration, oil, fuel) and connecting them to product behavior
• Do hands-on data exploration (write SQL independently, leverage available APIs, explore structured datasets, test hypotheses) before requesting engineering bandwidth
• Prototype rapidly with AI tools (e.g., Cursor, ChatGPT, Lovable) to build lightweight proofs-of-concept, simulate detection logic, and create internal analysis tools
• Partner with engineering to refine implementation approaches, align with architectural constraints, and clarify requirements with technical depth
• Improve delivery efficiency by making analytics expectations concrete earlier—so we see fewer rework cycles later

Technical Product Owner

• Explore and shape engine health concepts by investigating performance trends
• Conduct hands-on data exploration and test hypotheses
• Prototype rapidly with AI tools to build proof-of-concepts
• Partner with engineering to refine implementation approaches
• Improve delivery efficiency by making analytics expectations concrete

Account Manager

• Responsible for delivering on revenue targets by managing existing accounts in your territory.
• Work closely with Customer Success Managers to drive value and retain customers.
• Develop an understanding of customers’ business drivers and challenges.
• Establish strategic advisor relationships with customers.
• Proactively offer strategic insights and solutions to solve customer challenges.
• Identify opportunities to expand the scope of products for accounts.
• Communicate customer needs internally with Product to influence future enhancements.
• Stay up to date on industry trends by attending events and trade shows.
• Consistently log activities and track sales opportunities in CRM system (Salesforce).