OEM Field Service Representative

CAMP Systems International, Inc.

OEM Field Service Representative responsible for on-site engagement with key CAMP partners. Driving business development and improving customer satisfaction through strategic relationships and solutions.

Posted 6/25/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a key CAMP partnership
Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues
Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service
Identify opportunities to improve the relationship with this key partner, drive new business, and enhance our value
Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services
Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution
Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications
Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers
Draft and deliver targeted presentations
Record, manage and track customer issues through final resolution
Perform post-resolution follow-ups of customer issue requests

Requirements

What you’ll need

Bachelor’s degree, or an equivalent combination of education and experience
At least 5-7 years’ experience in aviation maintenance, aviation management, technology engineering, consulting or professional services or an equivalent combination of these
Preferably with Helicopters
Knowledge of regulatory requirements including regulations pertaining to Air Carriers
Experience performing needs assessments and making recommendations based on the discovered requirements
Must be an active, and positive team member
Ability to be self-sufficient, and self-reliant: Schedule time and travel, handle workload, and plan/organize accordingly
High level ability to present and interact with clients
English fluency is a must, fluency in Italian or French is a bonus
Proficient in Microsoft Office suite

Benefits

Comp & perks

Join a culture where your ideas matter
Your impact is real
Your growth is supported
Commitment to creating a diverse environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

aviation maintenanceaviation managementtechnology engineeringconsultingneeds assessmentsregulatory requirementsAir Carriers regulationsproduct configurationcustomer issue resolutionpresentation skills

Soft Skills

relationship buildingbusiness developmentcross-functional collaborationcustomer experienceself-sufficiencyself-relianceplanningorganizationteamworkclient interaction

Certifications

Bachelor's degree