Customer Support Analyst
Camis Inc
contract
Posted on:
Location Type: Hybrid
Location: Guelph • Canada
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About the role
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Handling billing and policy inquiries.
- Providing basic software troubleshooting for customer service agents.
- Providing support for complex customer complaints while maintaining superior customer service and high performance.
- Completing special projects as per the requirements of Camis clientele.
- Handling escalated customer questions and concerns.
Requirements
- Exceptional customer service skills
- Professional oral and written language skills
- Previous call center or customer care experience
- Poise and diplomacy under pressure
- Reliability with regards to attendance
- Previous experience utilizing online resources
- Troubleshooting and problem-solving skills
- Willingness to take initiative
- Ability to multitask
Benefits
- Open/Flexible availability required
- Full and Part-Time availability will be considered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem-solving
Soft Skills
customer serviceoral communicationwritten communicationpoisediplomacyreliabilityinitiativemultitasking