Camis Inc

IT Support

• Resolving complex software inquiries from clients, call center agents, and park staff over the phone
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Troubleshooting hardware and determining next steps to get issues resolved
• Documenting and tracking support activity and clearly communicate technical solutions
• Performing on-site visits to customer locations for upgrades and maintenance

Help Desk Technician I

• Resolving complex software inquiries from clients, call center agents, and park staff over the phone
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
• Troubleshooting hardware and determining next steps to get issues resolved
• Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time