Camis Inc

Call Center Representative

• Assist the public with reservations and answer process related questions
• Provide outstanding training in a supportive, dynamic environment
• Develop transferable skills for long-term success
• Collaborate with a diverse team

Support Engineer

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
• Helping customers and agents navigate billing and policy questions with clarity and care.
• Providing basic software troubleshooting for customer service agents.
• Helping resolve complex customer concerns while ensuring a positive experience.
• Completing special projects as per the requirements of Camis clientele.
• Stepping in to support escalated or complex customer concerns with empathy and professionalism.

Bilingual Customer Support Analyst – French, English

• Assist the public with reservations and answer process related questions
• Provide outstanding training
• Engage in a flexible work atmosphere with a diverse team
• Commit to helping you develop transferable skills for long-term success

Bilingual Call Centre Representative, French & English

Analyst

• Interpret and analyze data to provide sound decision-making and consult
• Communicate regularly with call center managers and supervisors
• Review of weekly and daily staffing requirements in an ongoing basis in response to changes in load factors and unplanned shrinkage, and implement staffing changes as needed
• Identify potential gaps in scheduled coverage and present schedule change, cross-training, and recruiting recommendations to the WFM team and/or management
• Review agent's daily activity to support schedule adherence and agent accuracy
• Monitor daily/weekly TSF and staffing trends and implement staffing adjustments
• Provides staffing recommendations and updates to the call center management
• Communicate with the team and call center management if staffing needs change
• Monitor live agent and SL performance and assist in developing a plan of action for short-term deviations
• Make schedule adjustments for various call center activities
• Assist in ADHOC schedule changes and scheduling of off-phone post schedule release
• Deliver various reports on a daily, weekly, and monthly basis

Call Center Representative

Bilingual Customer Support Analyst – French, English

Bilingual Call Centre Representative, French & English

Intraday Analyst