Camis Inc

IT Support

• Resolve complex software, systems, and network issues for clients and internal staff
• Troubleshoot LAN, WAN, and other IT environments
• Lead response efforts during major incidents and system outages, coordinating support and communication
• Analyze recurring or high-impact issues and drive root-cause solutions
• Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
• Triage incoming requests, monitor SLAs, and provide backup phone/chat support
• Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
• Conduct on-site customer visits for upgrades, maintenance, and troubleshooting

Camis Inc

Help Desk Technician III

Help Desk Technician III