Customer Support Analyst
Camis Inc
contract
Posted on:
Location Type: Hybrid
Location: Ann Arbor • Missouri • United States
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Job Level
About the role
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
- Handling billing and policy inquiries
- Providing basic software troubleshooting for customer service agents
- Providing support for complex customer complaints while maintaining superior customer service and high performance
- Completing special projects as per the requirements of Camis clientele
- Handling escalated customer questions and concerns
Requirements
- Exceptional customer service skills
- Professional oral and written language skills
- Previous call center or customer care experience
- Poise and diplomacy under pressure
- Reliability with regards to attendance
- Previous experience utilizing online resources
- Troubleshooting and problem-solving skills
- Willingness to take initiative
- Ability to multitask
Benefits
- Open/Flexible availability is an asset
- Some evenings and weekends required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software troubleshootingproblem-solvingmultitasking
Soft Skills
customer serviceoral communicationwritten communicationpoisediplomacyreliabilityinitiative