Camis Inc

Bilingual Customer Support Analyst – French, English

Camis Inc

part-time

Posted on:

Location Type: Hybrid

Location: Guelph • Canada

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About the role

  • Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
  • Helping customers and agents navigate billing and policy questions with clarity and care.
  • Providing basic software troubleshooting for customer service agents.
  • Helping resolve complex customer concerns while ensuring a positive experience.
  • Completing special projects as per the requirements of Camis clientele.
  • Stepping in to support escalated or complex customer concerns with empathy and professionalism.

Requirements

  • Professional oral and written language skills in both French and English.
  • Exceptional customer service skills.
  • Previous experience utilizing online resources.
  • Troubleshooting and problem-solving skills.
  • Ability to multitask.
  • A dependable approach to your work and a strong sense of responsibility toward your team.
  • Willingness to take initiative.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem-solving
Soft Skills
customer serviceoral communicationwritten communicationempathyprofessionalismmultitaskingdependabilityinitiative