Account Manager – Enterprise Accounts
Cambly Inc.
full-time
Posted on:
Location Type: Remote
Location: Turkey
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About the role
- The Enterprise Account Manager is a senior, high-impact role responsible for protecting, growing, and maximizing the lifetime value of our largest, most strategic Enterprise accounts.
- Define and execute a comprehensive retention and growth strategy to drive massive recurring revenue and secure long-term contracts.
- Maintain deep relationships within large organizational structures, identifying strategic expansion opportunities.
- Align internal resources to deliver continuous value and manage complex renewals.
- Negotiate renewal and upsell agreements and act as the client's internal executive sponsor.
- Create and document the Enterprise Account Management Playbook and best practices, setting the foundation for scalable, world-class account management within Cambly.
- Consistently meet or exceed monthly, quarterly, and annual targets for renewal revenue and expansion (upsell/cross-sell).
- Masterfully navigate existing enterprise organizations to map evolving stakeholders, proactively identify needs, and continuously demonstrate the value and ROI of Cambly's partnership to senior/C-level executives.
- Drive the renewal process from start to finish, successfully negotiating multi-year contracts and securing major upsell and cross-sell opportunities with executive decision-makers.
- Serve as the client's internal champion, quickly recognizing and mitigating any organizational or behavioral risks that could impact client health, retention, or growth potential.
- Maintain impeccable data quality in our CRM with up-to-date client health metrics, accurate renewal/expansion forecasts, and detailed account plans to ensure optimal business visibility and seamless client transitions.
Requirements
- Native in Turkish and fully proficient in English (C1/C2 level) for clear business communication.
- 6+ years of total sales and account management experience, with at least 2+ years of proven success managing, retaining, and expanding large accounts specifically within the Enterprise segment.
- A demonstrable track record of consistently achieving or exceeding renewal and upsell quotas.
- Demonstrated ability to build, maintain, and deepen trusted relationships with senior line-of-business and C-level executives over time.
- Possess a true Growth and Retention Mentality with solid strategic DNA, a proactive entrepreneurial spirit, and an appetite for continual learning within a fast-paced startup environment.
- Experience engaging with HR & Learning Development teams.
- Prior sales experience in the learning, e-learning, HR software, or well-being industry.
- Prior experience working at a fast-growing startup.
- Previous experience working in a remote & distributed team.
Benefits
- Competitive salary, a fair commission system, and a professional development budget.
- Remote work, and paid time off available from your first month.
- Private health insurance provided.
- Access to Modern Health, offering 6 free coaching and 6 free therapy sessions.
- Dedicated lunch and internet allowances.
- A truly global team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales strategyrenewal negotiationupsell strategycross-sell strategyCRM data managementcontract negotiationclient health metricsforecasting
Soft skills
relationship buildingstrategic thinkingproactive mindsetentrepreneurial spiritcommunicationclient advocacyrisk mitigationteam collaborationadaptability