CalPro Inspection Group

Customer Operations, Inside Sales Specialist

CalPro Inspection Group

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $22 - $24 per hour

About the role

  • Convert inbound leads and inquiries into booked services through friendly, consultative conversations
  • Make proactive outbound calls to follow up with prospects, past customers, and pending estimates
  • Be the voice of our company — handling customer inquiries, resolving concerns, and delivering a best‑in‑class experience on every interaction
  • Manage daily technician routes and scheduling with accuracy and efficiency, optimizing for geography and time
  • Maintain detailed, accurate customer records in our systems — precision matters
  • Balance concurrent responsibilities like live phone calls, routing updates, CRM entry, and outbound outreach without dropping the ball
  • Help identify gaps, develop workflows, and contribute to building a well‑run operation

Requirements

  • Proven experience in inside sales, customer service, or a similar phone‑based role
  • Strong verbal communication skills — clear, warm, and professional
  • High attention to detail and organizational ability
  • Ability to manage multiple responsibilities simultaneously in a fast‑paced environment
  • Proficiency with computers, CRMs, and digital communication tools
  • Reliable home office setup with stable internet connection
  • Self‑directed work ethic — you don't need micromanagement to perform
  • Comfortable working in an evolving environment where not all processes are defined yet
  • Ability to accurately track and record all hours worked in accordance with company policy and California law
Benefits
  • Paid vacation
  • Retirement plan with company matching
  • A genuinely great company culture grounded in Integrity, Excellence, Service, Family, Growth, Accountability, and Teamwork
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inside salescustomer serviceCRM entryworkflow developmentrecord keepingschedulinglead conversionoutbound callinginbound inquiriesmulti-tasking
Soft Skills
verbal communicationattention to detailorganizational abilityself-directed work ethicadaptabilitycustomer experienceconsultative conversationproblem-solvingtime managementinterpersonal skills