CalPro Inspection Group

Customer Support

• Answer inbound calls and respond to customer inquiries with professionalism and confidence
• Schedule inspections and pest control services efficiently
• Educate customers on our services and clearly explain value and benefits
• Upsell and cross-sell applicable services when appropriate
• Assist customers and field technicians with scheduling, service questions, and order concerns
• Handle basic billing, payment, and report-related questions
• Maintain accurate customer and job records
• Support team goals related to booking rates, conversions, and customer satisfaction

Customer Care Representative

General

• Perform WDO inspections in accordance with the standards set by the Structural Pest Control Board
• Transcribe your findings and recommendations into a report
• Maintain a clean and organized work vehicle
• Provide excellent customer service

Termite Inspector

• Perform property inspections in accordance with InterNACHI standards of practice
• Document findings and recommendations in a report, including photos
• Provide excellent customer service, including on-site report reviews and follow-ups

Residential Home Inspector

• Pest Control - Chemically treating and/or repairing structural damage on a variety of commercial and residential structures
• Maintaining contact with homeowners, homebuyers, their agents, company inspectors and others regarding work to be accomplished
• Ensuring that jobs are done legally, professionally, and within specifications
• Receiving and accounting for company funds
• Read and understand label instructions regarding treatment procedures
• Conduct inspections to determine the source of pest activity
• Select and build a solution of products and services to remedy pest presence
• Perform pest treatments and install products to create a pest-free environment
• Operate and maintain service vehicles and equipment
• Build customer relationships through friendly, helpful, and courteous behavior during service visits
• Listen to customer needs and offer solutions to pest issues and recommend appropriate services to resolve customer concerns
• Become knowledgeable in the array of available CalPro Inspection Group products and services through provided, paid training

Pest Control Technician

• Pest Control/ Termite treating - Chemically treating and/or repairing structural damage on a variety of commercial and residential structures.
• Maintaining contact with homeowners, homebuyers, their agents, company inspectors and others regarding work to be accomplished.
• Ensuring that jobs are done legally, professionally, and within specifications.
• Receiving and accounting for company funds.
• Read and understand label instructions regarding treatment procedures.
• Conduct inspections to determine the source of pest activity.
• Select and build a solution of products and services to remedy pest presence.
• Perform pest treatments and install products to create a pest-free environment.
• Operate and maintain service vehicles and equipment.
• Build customer relationships through friendly, helpful, and courteous behavior during service visits.
• Listen to customer needs and offer solutions to pest issues and recommend appropriate services to resolve customer concerns.
• Identify and alert customers of additional service offerings that will provide value to the customer.
• Become knowledgeable in the array of available CalPro Inspection Group products and services through provided, paid training.
• Stay current on the latest developments, trends, technology, and regulations in the pest control industry.
• Participate in employer-provided training on new methods, products, and services in the CalPro Inspection Group range of pest control solutions.
• Obtain and maintain licenses/certificates required by federal, state, and local regulations funded by CalPro Inspection Group.

Customer Care Representative

Termite Inspector

Termite Inspector

Residential Home Inspector

Pest Control Technician

Pest Control – Termite Treater