CalPro Inspection Group

Customer Care Supervisor

CalPro Inspection Group

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $23 per hour

Job Level

JuniorMid-Level

About the role

  • Supervise a team of customer care representatives, providing guidance, support, and training as needed.
  • Monitor and evaluate agent performance, providing regular feedback and coaching to improve productivity and customer service quality.
  • Develop and implement strategies to meet and exceed performance targets, including call quality, customer satisfaction, and response times.
  • Handle escalated customer inquiries or complaints, resolving issues promptly and effectively.
  • Create and maintain schedules to ensure adequate staffing levels to meet call volume demands.
  • Analyze call center data and metrics to identify trends, areas for improvement, and opportunities for efficiency.
  • Collaborate with other departments to optimize processes, improve customer experience, and implement best practices.
  • Conduct regular team meetings to communicate updates, changes in procedures, and gather feedback.

Requirements

  • Previous experience in a call center environment, with at least 2 years in a supervisory or leadership role.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication skills, both verbal and written.
  • Proficiency in call center software and CRM systems.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Problem-solving skills and the ability to handle challenging situations calmly and professionally.
  • Flexibility to work in a fast-paced and dynamic environment.
  • A commitment to delivering exceptional customer service.
Benefits
  • Excellent pay based on your work efforts
  • Medical, Dental & Vision insurance offerings
  • Simple IRA program with Company match
  • Paid time off
  • Career growth opportunities
  • Family Friendly atmosphere

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisperformance evaluationcall quality monitoringcustomer satisfaction metricsresponse time optimizationproblem-solving
Soft skills
leadershipinterpersonal skillscommunication skillsteam motivationcoachingflexibilitycustomer service commitment