Customer Care Representative
CalPro Inspection Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Mid-LevelSenior
About the role
- Answer inbound calls and respond to customer inquiries with professionalism and confidence
- Schedule inspections and pest control services efficiently
- Educate customers on our services and clearly explain value and benefits
- Upsell and cross-sell applicable services when appropriate
- Assist customers and field technicians with scheduling, service questions, and order concerns
- Handle basic billing, payment, and report-related questions
- Maintain accurate customer and job records
- Support team goals related to booking rates, conversions, and customer satisfaction
Requirements
- Strong sales ability with a customer-first approach
- Excellent verbal and written communication skills
- Comfortable handling objections and closing appointments
- Self-motivated, results-driven, and goal oriented
- Ability to thrive in a fast-paced environment
- Strong attention to detail and organization
- Professional phone presence and positive attitude
- Previous experience in customer service, call center, or sales preferred
Benefits
- Medical
- Dental
- Simple IRA program with Company match
- Paid time off
- Opportunities for advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong sales abilitycustomer-first approachexcellent verbal communicationexcellent written communicationhandling objectionsclosing appointmentsself-motivatedresults-drivengoal orientedstrong attention to detail