Calix

Program Manager

• Lead transformation initiatives from discovery through execution, aligning cross-functional teams around shared goals and delivering measurable business outcomes.
• Facilitate collaborative workshops and working sessions to analyze current-state processes, define future-state operating models, and establish governance frameworks that support scalable change.
• Define and track success metrics that align with strategic objectives, ensuring programs stay focused on delivering tangible value to the business.
• Develop and manage integrated program plans, including scope, timelines, risks, and interdependencies across business and technical workstreams.
• Collaborate with solution architects and development teams to ensure that proposed solutions are technically sound, secure, and aligned with enterprise architecture standards.
• Drive change management efforts, including stakeholder engagement, communication planning, training development, and adoption tracking to ensure successful implementation.
• Deliver executive-level reporting and insights through dashboards, readouts, and status updates that highlight progress, risks, and key decisions.
• Ensure compliance with internal governance processes, including solution reviews, data privacy and security assessments, and audit readiness.
• Continuously improve transformation delivery practices, contributing to the evolution of intake, prioritization, and execution frameworks within the Center of Excellence.
• Act as a trusted advisor and thought partner to senior leaders, helping shape the transformation roadmap and influence strategic direction.
• Communicate effectively with stakeholders at all levels, translating complex ideas into clear, actionable insights and fostering alignment across diverse teams.
• Identify and apply AI-driven tools and techniques to enhance process efficiency, generate insights, and support data-informed decision-making across transformation initiatives.

Transformation Program Manager

Artificial Intelligence

• Design, implement, and maintain scalable infrastructure for ML and GenAI applications
• Deploy, operate, and troubleshoot production ML/GenAI pipelines/services
• Build and optimize CI/CD pipelines for ML model deployment and serving
• Scale compute resources across CPU/GPU architectures to meet performance requirements
• Implement container orchestration with Kubernetes
• Architect and optimize cloud resources on GCP for ML training and inference
• Setup and maintain runtime frameworks and job management systems (Airflow, KubeFlow, MLflow, etc.)
• Establish monitoring, logging and alerting for systems observability
• Optimize system performance and resource utilization for cost efficiency
• Develop and enforce AIOps best practices across the organization

Staff AI Ops Engineer

Support Engineer

• Act as primary technical point of contact for Calix Customer Success Support within this strategic account
• Ensure effective and timely communication between the customer and the Calix extended teams
• Maintain both internal and external action item registers for major initiatives as well as operational issues within these accounts
• Drive internal cross-functional Calix teams to address issues in a timely manner
• Ensure Calix products are ready for deployment projects and planning projects according to new feature release cycles.
• Support Customer on the deployment of Calix products within their network.
• Take a proactive approach to identify and anticipate technical problems and establish communication channels, mitigating strategies to help Customer with its business continuity.
• Provide troubleshooting and support as the subject matter expert in Calix technologies.
• Diagnosing non-operational behavior and driving software resolutions with the Calix development team.
• Collaborate with customer, internal and 3rd party stakeholders (technical and non-technical), leading discussions, technical whiteboard sessions, and the creation and delivery of executive level presentations.
• Collaborating on design and integration planning sessions.
• Facilitating communication regarding technical support cases, bug cases, and release notes for technical planning regarding Calix software and solutions.
• Manage Calix internal teams on Root Cause Analysis (RCA) and effectively communicate and drive closure with Customer stakeholders.
• Provide technical input to the Technical Account Manager for quarterly business reports - detailing technical support cases statuses, trends, performance of Calix Technical Support, best practice reviews, and opportunities for innovation and improvements.

Resident Support Engineer

Sales

• Lead the Southeast region consisting of multiple territories across our Tier 3 customers
• Sell to new and established Calix customers
• Engage with cross-functional teams to continue to blaze a new trail in next-generation business applications
• Ensure that your team has all the tools necessary to deliver on the ambitious business goals Calix has set for them
• Manage the day-to-day and week-to-week operations of the sales team
• Bring your sales leadership experience to the team as you coach, develop and support their growth as sales professionals

Regional Vice President, Sales – Southeast Region

Sales Engineer

• Serve as a technical advisor across Sales Opportunities, the broader Calix team, and CSP customers
• Support Sales Opportunities by shaping solution positioning, technical messaging, and deal strategy
• Subject matter expert in positioning advanced premise solutions
• Engage CSP technical teams to design, validate, and optimize 802.11 wireless networks
• Apply strong knowledge of networking and in-home gateway platforms
• Support MDU deployments, including shared and managed Wi-Fi models
• Translate subscriber experience goals into scalable, supportable technical designs
• Deliver technical presentations, demos, and solution walkthroughs
• Support pre-sales discovery, solution alignment, and RFP responses
• Maintain awareness of competitive solutions and market tactics
• Develop internal training, presentations, and sales enablement materials
• Stay current on wireless standards and industry best practices

Transformation Program Manager

Staff AI Ops Engineer

Resident Support Engineer

Regional Vice President, Sales – Southeast Region

Senior Solutions Engineer – Experience Edge