Calix

Risk

• Enable, govern, and oversee the full lifecycle of M365 Copilot AI solutions
• Define and enforce governance policies for Copilot agent development, deployment, and lifecycle management
• Onboard and train business makers to safely build Copilot agents
• Monitor agent performance, compliance, and user feedback.
• Stay current with Microsoft 365, Power Platform, and Copilot Studio updates.

M365 Copilot Governance Lead

Solutions Engineer

• Engage with business stakeholders to deeply understand requirements for proposed Copilot agents that necessitate custom, low-code, and pro-code development.
• Translate business needs into detailed technical designs, including defining backend services, connectors, authentication mechanisms, and overall agent structure.
• Create and maintain design documentation and diagrams, ensuring review and alignment with the Governance Lead and architectural baselines.
• Implement Copilot agents using Copilot Studio, Microsoft 365 Agents SDK and VS Code toolkit.
• Develop the agent's manifest (defining commands, triggers, and connected APIs) and write supporting code.
• Implement API call logic, integrate with external libraries/SDKs, and handle complex data parsing and manipulation.
• Adhere to best-in-class software engineering practices, including source control (Git), modular code design, and robust unit testing for critical functions, treating each agent or component as a deployable software product.
• Lead and coordinate development efforts when multiple developers are involved.
• Partner with the Governance Lead to integrate security and compliance checks throughout the development lifecycle.
• Apply secure coding standards, including robust input validation and proper error handling.
• Champion the development of agents that are not only performant but inherently trustworthy by design.
• Conduct thorough testing of agent functionality, including functionality, performance, and security testing.
• Ensure agents meet rigorous quality standards before packaging for deployment.

M365 Copilot Solution Engineer

Full-stack Engineer

• Design and Build ML Models for generative tasks, such as text generation and image synthesis
• Optimize Generative AI Models for performance enhancements
• Prepare and manage datasets, handle augmentation, and create synthetic data
• Train large-scale generative models; fine-tune pre-trained models for specific use cases
• Evaluate the model’s performance using various metrics and iterate on design
• Collaborate with cross-functional teams to integrate ML models into production systems
• Conduct research experiments and build prototypes to test new algorithms
• Deploy generative models into production environments ensuring scalability and reliability
• Stay updated with trends in generative AI and machine learning

Principal Software Engineer, AI/ML

Chief Marketing Officer

• Lead, mentor, and develop the Field Marketing team to deliver high-impact programs for Tier 1/2, MSP, and Regional BSP segments.
• Own the vision and direction for field marketing, ensuring alignment with sales, product marketing, partner marketing, demand generation, and content teams.
• Drive measurable pipeline growth through segment-specific campaigns and account-based marketing initiatives.
• Collaborate and align closely with the partner marketing leader to ensure cohesive go-to-market strategies and messaging.
• Provide market intelligence and recommendations on messaging, positioning, and competitive differentiation for each segment.
• Champion the Calix brand and boost demand at segment-specific events and through digital marketing.
• Audit and optimize Calix’s print and digital presence in publications relevant to target segments; propose new opportunities to reach key audiences.
• Align with the enablement team to educate sales teams on effective messaging and positioning for each segment.
• Develop content that differentiates Calix solutions and resonates with buyers’ needs and criteria.
• Establish clear KPIs and reporting for campaign effectiveness, pipeline contribution, and ROI by segment.
• Collaborate cross-functionally to drive projects to completion and ensure consistent, high-quality execution.
• Support outbound marketing activities and represent Calix at industry events and tradeshows (travel up to 25%).

Field Marketing Director

Account Manager

• Serve as the Account Success Leader and trusted executive point of contact for assigned CSP accounts, from post-sale through onboarding, transformation, renewals, and expansion.
• Develop and execute joint account success plans in partnership with Sales, aligning customer business objectives with Calix solutions and success programs.
• Orchestrate the end-to-end customer lifecycle, ensuring alignment across internal teams and consistent delivery of value.
• Guide customers through their business and operational transformation journey, leveraging consultative expertise to influence strategy, priorities, and adoption.
• Champion a value-based approach to Customer Success, defining success metrics, KPIs, and ROI tied to customer outcomes.
• Monitor customer health, utilization trends, and risk signals; proactively lead mitigation plans and drive timely resolution of escalations.
• Build and sustain strong relationships with customer executives and sponsors, strengthening Calix’s role as a strategic partner.
• Co-deliver Quarterly Success Reviews (QSRs) and executive briefings that highlight outcomes, impact, and success stories.
• Drive renewals, retention, and expansion by anticipating customer needs and identifying upsell and cross-sell opportunities.
• Capture and qualify growth opportunities, partnering with Sales to support pipeline development and deal execution.
• Advocate for customer needs internally to influence roadmap alignment and solution evolution.
• Collaborate in a matrixed environment with Sales, Product, Marketing, Support, Business Insights, and Services teams.
• Provide program-level oversight for key initiatives, including planning, execution, timelines, and stakeholder communication.

Senior Success Account Manager

Marketing

• Responsible for all solution positioning and marketing programs for Calix access networking solutions, network operations center (NOC) cloud-native SaaS solutions, and agentic AI workflow automation in support of these solutions.
• Responsible and accountable for driving their solution success, working in close alignment with Sales, Success, Commercial Strategy, and Product teams.
• Own the solution offer strategy and positioning to align Calix networking solutions with select market opportunities across a full range of communications services providers withing North America and growth markets globally.
• Engage customers through 1:1 meetings, speaking engagements, and executive briefings.
• Work closely with Calix executives to create compelling narratives and presentations that reinforce strategic goals.
• Collaborate with the Product and Commercial Strategy teams to synthesize customer, market, and competitive feedback into structured input to the Calix product lifecycle.
• Collaborate with Field Marketing and GTM teams to align solution strategy to marketing campaigns, sales enablement, events, communications channels, and customer listening activities.
• Collaborate with content strategists to create compelling marketing collateral, including webpages, solution briefs, white papers, blogs, and customer presentations.

Senior Director, Network Solutions Marketing

Communications

• Lead the strategy, prioritization, and execution of the press release channel
• Identify and evaluate stories across the organization
• Conduct interviews with executives, customers, and partners as part of story development
• Draft and refine press releases and manage the full review cycle through C-suite approval
• Support integrated communications strategy by understanding how each release contributes to broader media and marketing efforts
• Recommend integrated communication plans for major Calix announcements
• Serve as a liaison between the press release channel and the media team

Senior Communications Strategist

• Drive Cloud Growth & Sales Execution
• Lead cloud-focused account strategies that expand adoption of Calix Cloud products across your region.
• Partner with Sales, SEs, and Customer Success to progress opportunities from discovery to close.
• Present technical and business value to multi-level stakeholder groups, including executives.
• Build ROI-driven narratives that showcase operational efficiency, automation, and measurable outcomes.
• Lead Technical Discovery & Solution Design
• Understand customer OSS/BSS environments, integration needs, data workflows, provisioning systems, and operational models.
• Architect solutions that align Calix Cloud capabilities with customer pain points and business goals.
• Deliver tailored demonstrations of Service Cloud, Engagement Cloud, Operations Cloud, and associated analytics tools.
• Support RFP responses, technical reviews, and solution validation.
• Enable Customers & Internal Teams
• Serve as a subject matter expert on cloud analytics, operational workflows, service management, and API-driven integrations.
• Train customer teams on best practices, new capabilities, and cloud-driven operational models.
• Collaborate with Customer Success to ensure deployments achieve rapid value realization.

Cloud Solutions Manager

Performance Marketing

• Develop and execute a comprehensive demand generation strategy that drives qualified pipeline across all segments.
• Lead campaign design and execution, ensuring alignment with growth priorities and sales objectives.
• Implement and optimize lead flow management processes to maximize conversion rates and pipeline velocity.
• Scale account-based marketing (ABM) programs leveraging intent data and predictive analytics.
• Partner with the Business Development Representative (BDR) team to ensure effective qualification of opportunities for sales and customer success leaders.
• Partner cross-functionally with Product Marketing, Sales, and Customer Success to ensure seamless execution of go-to-market initiatives.
• Track and report on campaign performance, pipeline contribution, and ROI; continuously refine strategies based on insights.

Campaign Manager, Strategist

Security Engineer

• Conduct regular security assessments and audits of cloud infrastructure and services
• Monitor and respond to security events and incidents in cloud environments
• Develop and maintain cloud security policies, standards, and procedures
• Stay current with emerging cloud security threats and mitigation strategies
• Develop and maintain Infrastructure as Code (IaC) - Terraform templates with embedded security controls
• Implement, manage, and monitor endpoint security solutions in cloud environments, including tools such as Cortex XDR and SentinelOne
• Configure, manage, and troubleshoot cloud-based firewall technologies
• Apply zero trust principles through strict network segmentation, authentication, and authorization across our cloud environments
• Collaborate with development teams to ensure security best practices are integrated into CI/CD pipelines
• Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and improvement

Staff Cloud Security Engineer

Chief Technology Officer

• Bridge the gap between technological innovation and market reality
• Act as the technical face of the company guiding BSPs through their Cloud Journey and AI transformation
• Evangelize the technical vision for AI-first SaaS portfolio
• Collaborate with product teams on design of AI Agents
• Research emerging trends to ensure competitive advantage
• Act as a trusted technical advisor to C-Level executives
• Represent the company at industry conferences and publish technical documentation
• Collaborate with Sales to close complex deals
• Translate customer requirements into scalable cloud-based AI architectures

Vice President, Technology Solutions – Cloud and AI

Data Scientist

• Apply advanced analytics and machine learning to broadband access network, service, and subscriber telemetry data.
• Work closely with senior data scientists, engineers, and product teams to build models and insights that power network intelligence, service assurance, and subscriber experience analytics within Calix’s cloud platforms.
• Analyze and model large-scale broadband telemetry and time-series data used by Calix Cloud.
• Develop and validate ML models for Upsell, cross-sell, churn prevention, customer acquisition, anomaly detection, performance forecasting, fault classification, and capacity prediction.
• Collaborate with data engineering and platform teams to develop and integrate models into Calix Cloud’s cloud-native analytics pipelines.
• Communicate insights clearly to product, engineering, and customer-facing teams via dashboards, reports, and presentations.

Staff Data Scientist

Sales

• Lead Cloud SaaS and SmartLife solution strategic sales efforts within our Regional accounts segment
• Assist with account planning, complex account management and sales processes
• Interpret customer requirements using astute discovery conversations to understand, anticipate and exceed customer needs
• Manage complete and complex sales-cycles often presenting to C-level executives and business leaders the value of Calix Cloud data and our SmartLife solutions
• Evangelize and promote the Calix vision through executive engagement, product demonstrations, in-market events, and account specific initiatives
• Use the latest tools and sales enablement to understand our market opportunity, competitors and partners
• Provide market input on product development efforts and pricing strategies
• Work with leadership and peers to refine and up-level Calix Use Cases, Best Practices and Field Training initiatives

Applications Sales Manager

• Analyze and model large-scale broadband telemetry and time-series data used by Calix cloud, including throughput, latency, packet loss, utilization, and device-level metrics, and many more.
• Develop and validate ML models for Upsell, cross-sell, churn prevention, customer acquisition, anomaly detection, performance forecasting, fault classification, and capacity prediction that drive proactive network insights.
• Build features and models supporting network health scoring, service quality monitoring, and subscriber Quality of Experience (QoE) analytics.
• Apply advanced techniques such as time-series modeling, change-point detection, and probabilistic modeling to real-world broadband data.
• Collaborate with data engineering and platform teams to develop and integrate models into Calix Cloud’s cloud-native analytics pipelines.
• Perform EDA, feature engineering, and data preprocessing for scalable, production pipelines.
• Help scale analytics and ML solutions across millions of access devices, subscriber endpoints, and Wi-Fi environments.
• Design experiments and evaluate the business and operational impact of analytics on network performance and subscriber experience.
• Build scalable ML pipelines and deploy models into production environments.
• Communicate insights clearly to product, engineering, and customer-facing teams via dashboards, reports, and presentations.
• Translate ambiguous product and operational problems into well-defined data science and ML solutions.
• Follow best practices in model lifecycle management, including versioning, validation, and deployment monitoring.

Senior Data Scientist

Administrative Assistant

• Manage the daily calendars of multiple executives
• Make travel arrangements, create itineraries, and confirm logistics
• Submit and reconcile expense reports
• Source items or services, generate purchase requisitions and route invoices for payment
• Plan and organize Business Unit specific events and off-sites according to executive requirements, shifting demands, while remaining in line with budget
• Expand internal professional network to comfortably maneuver through organizational policies, processes, and people-related dynamics
• Manage conflicting priorities or crisis with ease and professionalism
• Handling sensitive information in a confidential manner
• Create and maintain distribution lists, org charts and various other administrative systems
• Assist in the organization of company events, conferences and offsite meetings
• Liaise with executive assistants to handle requests and queries from executive team
• Execute on various projects, as requested