Senior Success Account Manager
Calix
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $148,400 - $223,100 per year
Job Level
About the role
- Serve as the Account Success Leader and trusted executive point of contact for assigned CSP accounts, from post-sale through onboarding, transformation, renewals, and expansion.
- Develop and execute joint account success plans in partnership with Sales, aligning customer business objectives with Calix solutions and success programs.
- Orchestrate the end-to-end customer lifecycle, ensuring alignment across internal teams and consistent delivery of value.
- Guide customers through their business and operational transformation journey, leveraging consultative expertise to influence strategy, priorities, and adoption.
- Champion a value-based approach to Customer Success, defining success metrics, KPIs, and ROI tied to customer outcomes.
- Monitor customer health, utilization trends, and risk signals; proactively lead mitigation plans and drive timely resolution of escalations.
- Build and sustain strong relationships with customer executives and sponsors, strengthening Calix’s role as a strategic partner.
- Co-deliver Quarterly Success Reviews (QSRs) and executive briefings that highlight outcomes, impact, and success stories.
- Drive renewals, retention, and expansion by anticipating customer needs and identifying upsell and cross-sell opportunities.
- Capture and qualify growth opportunities, partnering with Sales to support pipeline development and deal execution.
- Advocate for customer needs internally to influence roadmap alignment and solution evolution.
- Collaborate in a matrixed environment with Sales, Product, Marketing, Support, Business Insights, and Services teams.
- Provide program-level oversight for key initiatives, including planning, execution, timelines, and stakeholder communication.
Requirements
- 8+ years of experience in senior-level customer success, account management, professional services, or post-sales leadership
- Proven success leading customers through complex transformation initiatives in a consultative, executive-facing role
- Experience managing accounts in a matrixed, enterprise environment, partnering closely with Sales and cross-functional teams
- Demonstrated track record of driving renewals, expansion, and long-term customer value
Benefits
- Bonuses
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
consultative expertiserelationship buildingstrategic partnershipcommunicationinfluencecollaborationleadershipproblem-solvingcustomer advocacystakeholder communication