Regional Vice President
nCino, Inc.
SFDC
Vice President – Tier 1 and International Field Success
Calix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the development and execution of the Field Success strategy for Tier 1 and international accounts, working cross-functionally across Calix.
- Define, track, and optimize key performance indicators (KPIs) that align with customer outcomes and Calix business goals.
- Attract, develop, and retain high-performing teams, fostering long-term career growth and a culture of excellence.
- Build trust and credibility by consistently operating in alignment with Calix core values.
- Champion a Customer Success-first mindset, cultivating trusted relationships with senior customer executives and aligning success delivery to their strategic KPIs.
- Drive customer growth and renewal strategies, ensuring measurable impact and long-term value realization.
- Advocate for the voice of the customer at the Calix leadership level, influencing product, strategy, and operations.
- Provide thought leadership to help Tier 1 accounts fully leverage the Calix 3rd Generation Agentic platform.
- Foster strong, collaborative relationships across Sales, Marketing, Product, Support, and Professional Services to accelerate the BSP evolutionary journey.
- Continuously identify and implement improvements that align with the Calix strategic roadmap.
- Operate with agility and decisiveness, even in ambiguous or rapidly changing environments.
- Balance strategic leadership with hands-on execution when needed.
- Role model a growth mindset, openly sharing lessons learned and fostering a culture of continuous learning.
- Stay current on emerging technology trends and their implications for customer success.
- Represent Calix at industry events, including keynote presentations and panel discussions.
- Effectively manage operations using Calix corporate applications and systems.
Requirements
- 15+ years of leadership experience in Customer Success or enterprise software/platform roles.
- 10+ years of industry experience with deep knowledge of Tier 1 communication providers and their unique challenges.
- Proven experience in international markets, ideally with direct operational or strategic involvement.
- Demonstrated ability to influence and collaborate across diverse internal and external stakeholder groups.
- Exceptional communication skills—written, verbal, and public speaking—with a talent for storytelling.
- Strong influencing and negotiation capabilities at the executive level.
- Known for a bias toward action, resilience, and adaptability in dynamic environments.
- Comfortable in driving immediacy to outcomes with incomplete information.
- Track record of scaling high-performing teams that deliver measurable results.
- Experience leveraging AI tools to drive innovation, productivity, and problem-solving.
- Willingness to travel up to 40% both internationally and domestically.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessKPI trackingTeam developmentStrategic leadershipOperational managementAI toolsEnterprise softwarePlatform developmentNegotiationPublic speaking
Soft skills
CollaborationCommunicationInfluencingResilienceAdaptabilityStorytellingGrowth mindsetTrust buildingAgilityContinuous learning
