Interoperability Support Specialist
California Mental Health Services Authority
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $75,000 - $90,000 per year
Job Level
About the role
- Serve as a primary point of contact for interoperability inquiries and platform users, including county behavioral health staff, providers, and partner organizations.
- Respond to support inquiries (via chat, ticketing systems, or email) related to system access, API use, data exchange workflows, and onboarding processes.
- Provide end users with documentation, job aids, and links to standards-based guidance for effective participation in data exchange efforts.
- Troubleshoot and triage issues involving HL7, FHIR APIs, user authentication, and system connectivity across multiple platforms.
- Advocate for users during training and documentation delivery on platform functionalities and best practices.
Requirements
- Associate’s or Bachelor’s degree in Health Information Technology, Public Health Informatics, Information Systems, or a related field; or equivalent experience.
- Minimum 1 year of experience supporting health information systems, interoperability platforms, or providing technical assistance in a healthcare or behavioral health setting.
- Familiarity with healthcare data exchange standards such as HL7, FHIR, or C-CDA preferred.
- Experience with helpdesk ticketing systems and technical support tools required.
- Prior experience with behavioral health agencies, county IT departments, or health IT vendors is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HL7FHIRAPIdata exchange workflowsuser authenticationsystem connectivitytechnical assistancehealth information systemsinteroperability platformshelpdesk ticketing systems
Soft Skills
communicationtroubleshootingadvocacytrainingdocumentation delivery
Certifications
Associate’s degreeBachelor’s degree