California Mental Health Services Authority

Customer Support

• Serve as a primary point of contact for interoperability inquiries and platform users, including county behavioral health staff, providers, and partner organizations.
• Respond to support inquiries (via chat, ticketing systems, or email) related to system access, API use, data exchange workflows, and onboarding processes.
• Provide end users with documentation, job aids, and links to standards-based guidance for effective participation in data exchange efforts.
• Troubleshoot and triage issues involving HL7, FHIR APIs, user authentication, and system connectivity across multiple platforms.
• Advocate for users during training and documentation delivery on platform functionalities and best practices.

Interoperability Support Specialist