Property Claims Operations Manager
California FAIR Plan Association
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $130,000 - $140,000 per year
About the role
- Continually evaluate Claims processes for efficiency and regulatory compliance.
- Lead and coach staff to elevate performance, foster development, and ensure accountability.
- Monitor, measure, and report on process improvements and training effectiveness.
- Coordinate legal review of training material and document approvals in compliance records.
- Guide and oversee the Claims Business Process Analyst, ensuring efficient collaboration with business partners.
- Oversee the claims data reporting process, ensuring timely, accurate data reporting. Monitor new regulations and industry practices for CFP policy updates.
- Ensure all Department of Insurance compliance training materials are up to date, keeping pace with regulatory changes and other market developments.
- Oversee the creation of Claims unit training materials, delivery methods, and employee development programs to align with unit and company strategy and standards.
- Implement policies to ensure compliance with claim-handling guidelines and to ensure good-faith handling of claims.
- Collaborate with Claims Managers to provide relevant content for training materials.
- Identify and recommend specific training programs to help employees maintain or improve job skills.
- Recommend process modifications to improve quality, workflow, and policies and procedures.
- Develop and manage the Claims training schedule for new hires, current team members, and vendors.
- Report implementation progress and training completion to Claims management.
- Serve as the liaison to the California Earthquake Authority, representing the organization with professionalism and integrity.
- Any other duties needed to fulfill the Association's Mission, Values, and Strategic Objectives.
Requirements
- Bachelor’s degree in Business or related field
- 10+ years property claims experience, with 2+ years in management
- Claims training and auditing experience preferred.
- Demonstrated communication skills, both written and verbal
- Proven decision-making skills and attention to detail
- Advanced skills in Microsoft Office Suite of products
- Advanced skills in Xactimate and Xactanalysis
- Comprehensive understanding of policy contract/statutes and claims processes
- Experienced handling, producing, and presenting claims data to stakeholders preferred
- Duck Creek experience preferred
- Certified in CEA and Fair Claims Settlement Practices preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processesclaims trainingauditingdata reportingpolicy contract understandingclaims data presentationXactimateXactanalysisDuck Creekregulatory compliance
Soft Skills
leadershipcoachingcommunicationdecision-makingattention to detailcollaborationperformance evaluationemployee developmentprocess improvementprofessionalism
Certifications
Bachelor’s degree in BusinessCEA certificationFair Claims Settlement Practices certification