California Closets

Ecommerce

• Responsible for defining the overall website strategy
• Set the vision for the product and create a roadmap for its development
• Intake requests, gather and document business requirements from stakeholders
• Create and manage a clear, prioritized product backlog of features, enhancements and roadmap items
• Collaborate with SEO, digital and brand management, agencies and vendor partners

Product Owner – Digital Experience

Manager

• Development of training materials and training plan for new franchises
• Onboarding and training of assigned new franchises
• Manage and lead assigned franchise locations to ensure they are operating at peak performance and hitting their goals of market penetration and revenue growth, while promoting exceptional customer experience.
• Provide leadership to assigned locations through the use of goal setting, company meetings, performance leadership skills and team building to drive franchise performance.
• Manage the implementation, monitoring and continuous improvement of franchise operating procedures, consistent with company-provided guidance and operating manuals.
• Conduct on-site franchise location visits as needed.
• Build and cultivate a high-performance culture that is aligned with the company credo.
• Identify business challenges and opportunities and incorporate strategies to improve efficiencies.
• Facilitate profit and loss and other business/financial trend reviews to monitor and continuously improve franchise performance.
• Maintain full compliance with the Franchise Agreement and all California Closets Company policies and procedures.
• Other duties, as assigned, using discretionary judgement to understand and balance priorities.

Product Owner – Digital Experience

Area Manager, Franchise Development